Strategic Account Manager – SaaS Design (Remote)

Eleken; Polska; Hybrid; PLN 89,000 - 156,000; Full time

Benefits offered by this job

Remote work

Upsell bonuses

Paid vacation

Co-working stipend

Finance support

Job summary

Eleken is seeking an Account Manager to keep clients happy, spot risks early, and grow accounts in a remote, full-time role. You'll collaborate with designers, managers, and the sales team, leveraging AI-powered tools to reduce manual work and optimize client journeys.

You’ll manage 30+ accounts, conduct quarterly NPS calls, gather testimonials, and present growth opportunities such as subscription expansion and new services.

Qualifications

• 1+ year of experience as Account Manager, Customer Success Manager or client-facing B2B role.
• Fluent spoken English, primarily on calls with clients.
• Experience managing 30+ client accounts simultaneously.
• Strong drive to grow accounts via upsell and cross-sell.
• Proactive, organized with good empathy and relationship skills.

Responsibilities

• Stay in touch with active clients and ensure a smooth collaboration.
• Spot risks early and coordinate with designers and the internal team.
• Find opportunities for account growth: subscription expansion, additional services and partner solutions.
• Present these ideas to the team and clients.
• Run quarterly NPS calls to collect qualitative feedback.
• Collect testimonials and reviews on platforms like Clutch, DesignRush, etc.
• Conduct exit interviews when clients leave.
• Reconnect with past clients, keep the relationship warm.
• Keep a friendly yet professional tone, and know when to gently push.

Skills

Account management

Customer success

B2B sales

Client communication

Upsell & cross-sell

Proactive mindset

Organization

Empathy

AI tools

Tools

CRM systems

AI tools

Job description

Eleken is seeking an Account Manager to keep clients happy, spot risks early, and grow accounts in a remote, full-time role. You'll collaborate with designers, managers, and the sales team, leveraging AI-powered tools to reduce manual work and optimize client journeys.

You’ll manage 30+ accounts, conduct quarterly NPS calls, gather testimonials, and present growth opportunities such as subscription expansion and new services.