Account Manager

Eleken; Polska; Hybrid; PLN 89,000 - 156,000; Full time

Benefits offered by this job

Remote work

Upsell bonuses

Paid vacation

Co-working stipend

Finance support

Job summary

Eleken is seeking an Account Manager to keep clients happy, spot risks early, and grow accounts in a remote, full-time role. You'll collaborate with designers, managers, and the sales team, leveraging AI-powered tools to reduce manual work and optimize client journeys.

You’ll manage 30+ accounts, conduct quarterly NPS calls, gather testimonials, and present growth opportunities such as subscription expansion and new services.

Qualifications

• 1+ year of experience as Account Manager, Customer Success Manager or client-facing B2B role.
• Fluent spoken English, primarily on calls with clients.
• Experience managing 30+ client accounts simultaneously.
• Strong drive to grow accounts via upsell and cross-sell.
• Proactive, organized with good empathy and relationship skills.

Responsibilities

• Stay in touch with active clients and ensure a smooth collaboration.
• Spot risks early and coordinate with designers and the internal team.
• Find opportunities for account growth: subscription expansion, additional services and partner solutions.
• Present these ideas to the team and clients.
• Run quarterly NPS calls to collect qualitative feedback.
• Collect testimonials and reviews on platforms like Clutch, DesignRush, etc.
• Conduct exit interviews when clients leave.
• Reconnect with past clients, keep the relationship warm.
• Keep a friendly yet professional tone, and know when to gently push.

Skills

Account management

Customer success

B2B sales

Client communication

Upsell & cross-sell

Proactive mindset

Organization

Empathy

AI tools

Tools

CRM systems

AI tools

Job description

Team: Sales

Location: Remote

Employment Type: Full-time

Who are we?

Eleken was founded to improve the design services of SaaS companies. We work on a subscription-based model: clients get dedicated designers who integrate directly into their product teams. Today we work with 40–50 active clients, mostly from the US and Canada, as well as Europe, UK, Australia and the Middle East.

Why join us?

Client retention and account growth are our key business priorities right now. We’re looking for an Account Manager who will keep clients happy, notice risks early and find new opportunities to grow each account. You won’t be doing it alone: you’ll brainstorm ideas together with designers, manager and the sales team. We also care about not wasting your time on routine — our CRM and internal project platform are connected with AI tools, so most of the manual work is automated.

What you’ll do:

• Stay in touch with active clients and ensure a smooth collaboration.




• Spot risks early and coordinate with designers and the internal team.




• Find opportunities for account growth: subscription expansion, additional services and partner solutions.




• Present these ideas to the team and clients.




• Run quarterly NPS calls to collect qualitative feedback.




• Collect testimonials and reviews on platforms like Clutch, DesignRush, etc.




• Conduct exit interviews when clients leave.




• Reconnect with past clients, keep the relationship warm.




• Keep a friendly yet professional tone, and know when to gently push.

What we expect:

• 1+ year of experience as an Account Manager, Customer Success Manager or a client-facing B2B role (ideally in IT services, an agency or SaaS).




• Fluent spoken English — most of your work happens on calls with clients.




• Experience managing 30+ client accounts at the same time.




• Motivation to grow accounts: upsell, cross-sell and expansion — not only to keep clients satisfied.




• Proactivity: you dig into problems yourself and don’t wait for tasks to come to you.




• Structured approach and strong organizational skills.




• Empathy and the ability to build trust with clients and the internal team.




• Readiness to work with AI tools every day.

Nice to have:

• Understanding of how SaaS and product companies work and what their pains are.

• Experience working with designers or understanding of design and product development processes.

What we offer:

• Real impact on client retention and account growth.




• Supportive team with a culture of ownership.




• Ready workflows and AI-powered tools that minimize manual work.




• Fixed salary + bonuses for upsell results.




• Regular feedback and opportunities for growth.




• Remote work and flexible schedule.




• Paid vacation and sick leave.




• Co-working compensation.




• Finance support (we handle your accounting).

Hiring process:

Interview with Talent Acquisition Specialist
Interview with Head of Customer Success (case discussion)
Offer