Strategic Account Manager - Remote Growth & Profitability

METROPLEX 360 RCS LLC; Poland; Hybrid; PLN 215,749 - 269,687; Full time

Benefits offered by this job

401(k) matching

Health insurance

Home office stipend

Paid time off

Job summary

METROPLEX 360 RCS LLC in Poland is seeking a Customer Portfolio Manager to enhance the success and retention of assigned customers. This role involves close customer relationship management and oversight of service delivery, ensuring efficiency and accuracy while identifying growth opportunities. The ideal candidate will have strong commercial ownership skills and the ability to analyze performance metrics effectively. Flexible work-from-home options are available, with a compensation range of $60,000 to $75,000 per year.

Qualifications

• Experience in managing customer portfolios effectively.
• Proven track record of improving customer satisfaction and retention.
• Strong analytical skills to monitor KPIs and GPM.

Responsibilities

• Own customer relationships and lead escalation processes.
• Ensure service delivery meets SLAs and KPIs.
• Identify opportunities to boost Gross Profit Margin.

Skills

Customer relationship management

Commercial ownership

Performance analysis

Issue resolution

Cross-functional collaboration

Job description

METROPLEX 360 RCS LLC in Poland is seeking a Customer Portfolio Manager to enhance the success and retention of assigned customers. This role involves close customer relationship management and oversight of service delivery, ensuring efficiency and accuracy while identifying growth opportunities. The ideal candidate will have strong commercial ownership skills and the ability to analyze performance metrics effectively. Flexible work-from-home options are available, with a compensation range of $60,000 to $75,000 per year.