Remote Client Ops Lead for Growth & Retention

Clients Blackbox, Inc.; Poland; Remote; PLN 295,234 - 379,586; Full time

Benefits offered by this job

Paid Time Off (Vacation, Sick & Public Holidays)

Training & Development

Work From Home

Flexible Schedule

Performance Bonus

Job summary

A performance marketing agency in Poland is seeking an Associate Director of Operations to enhance client experiences. This role involves owning client interactions, managing media strategies, and leading a team of strategists to ensure successful campaign execution. Ideal candidates will have over 5 years in digital marketing and client relationship management, with a focus on results and team development. This is an opportunity to play a key part in a growing organization during a pivotal time.

Qualifications

• 5+ years of experience in paid media, digital marketing, or agency operations.
• 2+ years managing client relationships at an agency or in a client-facing role.
• Proven track record of improving client retention and satisfaction.

Responsibilities

• Own monthly leadership sync meetings with clients.
• Manage and coach paid media strategists responsible for running client campaigns.
• Monitor client goal attainment including cost per qualified appointment.
• Document and systematize operations processes to enable scale.

Skills

Exceptional communication skills

Data-driven decision making

Detail-oriented

Ability to work autonomously

Client-focused

Job description

A performance marketing agency in Poland is seeking an Associate Director of Operations to enhance client experiences. This role involves owning client interactions, managing media strategies, and leading a team of strategists to ensure successful campaign execution. Ideal candidates will have over 5 years in digital marketing and client relationship management, with a focus on results and team development. This is an opportunity to play a key part in a growing organization during a pivotal time.