Remote CSM: Mid‑Market Growth, Renewals & Expansion

Stratus; Poland; Remote; PLN 214,408 - 300,171; Full time

Benefits offered by this job

Flexible working hours

Travel opportunities

Job summary

Stratus is hiring a Customer Success Manager for their Commercial Mid-Market team in Poland. In this role, you’ll manage a portfolio of 30–50 accounts post-sale, focusing on customer adoption, retention, and strategic relationships.

You will collaborate across Sales, Implementation, and Product teams to ensure clients achieve significant business outcomes. The position requires approximately 25-30% travel and effective communication skills, along with a strong data-driven approach to improve customer success with Stratus solutions.

Qualifications

• 3+ years in Customer Success or Account Management in a B2B SaaS environment.
• Experience achieving gross revenue retention (GRR) and net revenue retention (NRR) targets.
• Proven track record of identifying and closing expansion opportunities.

Responsibilities

• Own and manage a portfolio of 30–50 commercial mid-market accounts.
• Conduct structured Quarterly Business Reviews with key stakeholders.
• Develop tailored success plans aligned to customer goals.

Skills

Customer Success management

Account Management

Communication skills

Data-driven mindset

Tools

Salesforce

Gainsight

ChurnZero

Job description

Stratus is hiring a Customer Success Manager for their Commercial Mid-Market team in Poland. In this role, you’ll manage a portfolio of 30–50 accounts post-sale, focusing on customer adoption, retention, and strategic relationships.

You will collaborate across Sales, Implementation, and Product teams to ensure clients achieve significant business outcomes. The position requires approximately 25-30% travel and effective communication skills, along with a strong data-driven approach to improve customer success with Stratus solutions.