Specialist, Logistics Invoicing & Claims Operations

UPM Raflatac; Polska; Hybrid; PLN 70,000 - 90,000; Full time

Benefits offered by this job

Meaningful work

Strong team culture

Growth opportunities

Sustainability focus

Job summary

UPM Raflatac in Wrocław, Poland, invites professionals to join the Service Delivery Logistics Team as Specialist, Logistics Invoicing & Claims Operations. You will manage end-to-end logistics invoicing and support claims, contributing to timely, accurate settlements and KPI-driven service levels.

Ideal candidates are fluent in English with a background in Logistics/Supply Chain/Finance, strong IT skills (SAP/OTM/MS Office), and a collaborative mindset. Hybrid work model offered in Wrocław.

Qualifications

• Professional in Logistics/Supply Chain/Finance/Accounting.
• Good knowledge of Supply Chain End-to-End processes.
• Strong communication and networking skills.
• Great team player.
• Good knowledge of IT tools and ERP systems like SAP, OTM, MS Office.
• Fluent in English.

Responsibilities

• Be responsible for logistics invoicing activities for all transport related services (road, rail, rentals, handlings) using full self-billing and match & pay settlement type.
• Support claim settlement operations.
• Ensure that all logistics invoices are timely completed and in approved status.
• Ensure timely collection of CMR and other VAT related documentation.
• Ensure service level compliance based on defined key performance indicators.
• Ensure good daily communication with external service providers and other stakeholders inside and outside UPM.
• Ensure service level compliance based on defined KPIs.

Skills

Logistics

Supply Chain

Finance/Accounting

Tools

SAP

OTM

MS Office

Job description

Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values - trust and be trusted, achieve together, renew with courage. Together we can renew the everyday, for a future beyond fossils!

Learn more about us as a workplace upm.com/careers

We are now looking for Specialist, Logistics Invoicing & Claims Operations for a permanent position to join our Service Delivery Logistics Team in UPM Business Hub Poland in Wrocław.

Greetings from your future manager

“Welcome to our service-oriented and goal-directed Team! We have established a well-functioning working environment by targeting on seamless execution of end-to-end processes. Our Team focus is based on supporting UPM Communication Papers Sales, Customer Service, Supply Chain and Logistics in Europe. You will have the unique chance to contribute to ensuring efficient and precise logistics invoicing and claim settlement operations leading to higher customer and service provider satisfaction. Looking forward to your interest taking this great opportunity” - Anna Mularczyk, Team Leader, Service Delivery Logistics.

What you will do

• Be responsible for logistics invoicing activities for all transport related services (road, rail, rentals, handlings) using full self-billing and match & pay settlement type
• Support claim settlement operations
• Ensure that all logistics invoices are timely completed and in approved status
• Ensure timely collection of CMR and other VAT related documentation
• Ensure service level compliance based on defined key performance indicators
• Ensure good daily communication with external service providers and other stakeholders inside and outside UPM
• Ensure service level compliance based on defined KPIs

Who you are

• You are professional in Logistics/Supply Chain/Finance/Accounting
• You have good knowledge of Supply Chain E2E processes
• You are a good communicator with networking skills
• You are a great team player
• You have good knowledge of IT tools and ERP systems like SAP, OTM, MS Office
• You are goal and service delivery oriented
• You are fluent in English

This is what we offer to you

• A meaningful job: We have an inspiring purpose "We renew the everyday for a future beyond fossils". Our work is impactful and transformative.
• A caring community: Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.
• Development opportunities: We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.
• Responsible employer: Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas, from climate change mitigation to enhancing biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.

Additional information

• This position offers a hybrid working model, combining remote work from home with regular on-site collaboration in Wrocław.

The position holder will report to Team Leader, Service Delivery Logistics.

Country-specific information

If you have any concerns about the recruitment and selection process, you can report those online through the UPM Report Misconduct channel using the link: https://www.upm.com/investors/governance/compliance/reportmisconduct/ .

UPM business information

UPM is a material solutions company, renewing products and entire value chains with an extensive portfolio of renewable fibres, advanced materials, decarbonization solutions, and communication papers. In Poland, UPM is running two factories near Wrocław, a Human Resources Service Center in Kraków and UPM Business Hub at the heart of the city of Wrocław. At the moment, the Wrocław Hub brings together over 600 professionals in customer, supplier and financial services.

What makes us unique?

The Finnish leadership culture encourages people in personal growth and self-development, and our values - trust and be trusted, achieve together, renew with courage - are visible in our everyday work.