Specialist I, Support Operations

Promethean; Wrocław; On-site; PLN 61,000 - 76,000; Full time

Job summary

Promethean is seeking a Specialist I, Support Operations to administer warranty and support activities for our hardware products. The role collaborates with our Global AI processing partner in the US and focuses on service provider processes, asset registration, stock management, logistics, and invoicing support.

You'll contribute to timely customer service, maintain accurate records, and help streamline warranty workflows while working 2pm–10pm CET in Wrocław, Poland.

Qualifications

• 0-1 years’ experience in General administration.
• Knowledge with Microsoft packages (Excel).
• Some knowledge of Salesforce.com and ERP systems.
• Good team worker with a proven ability to manage own time effectively.
• Self-motivated with the ability to work to strict deadlines, while multitasking.
• Good clear communication skills (verbal & written).
• Flexible, positive, and creative approach to work and meticulous attention to detail.
• Ability to build collaborative working relationships with internal and external partners.
• Relevant administration qualifications.
• Experience of leading projects.
• Experience of logistics, stock management & warehouse processes an advantage.

Responsibilities

• Be part of a team that effectively administers warranty processes for Global Warranty Service administration, Global Service Provider Processes, Global Warranty Logistics Processes, and Global Warranty Stock Management.
• Ensure excellent customer service, constantly striving to improve processes and response times for the customer.

Skills

General administration

Microsoft Excel

Salesforce.com

ERP systems

Time management

Communication skills

Teamwork

Attention to detail

Education

Relevant administration qualifications

Tools

Microsoft Excel

Salesforce.com

ERP systems

Job description

The Specialist I, Support Operations role is to provide administration services for Warranty and Support on Promethean’s Hardware products. Supporting our third-party Global AI based processing partner within US working hours.

This role is to provide the best customer service through Service Provider process administration, asset registration, stock management, logistics, invoicing, purchasing, warranty processes and general administration support.

Base annual salary: 60,600 PLN -75,700 PLN +eligibility for the annual bonus

Working hours: 2pm - 10pm CET / UTC+1

Job Duties and Responsibilities

• Be part of a team that effectively administers warranty processes for:
  • Global Warranty Service administration and processes
  • Global Service Provider Processes
  • Global Warranty Logistics Processes
  • Global Warranty Stock Management
• Ensure excellent customer service, constantly striving to improve processes and response times for the customer.

Job Skills and Qualifications

• 0-1 years’ experience in General administration
• Knowledge with Microsoft packages (Excel)
• Some knowledge of Salesforce.com and ERP systems.
• Good team worker with a proven ability to manage own time effectively.
• Self-motivated with the ability to work to strict deadlines, while multitasking.
• Good clear communication skills (verbal & written)
• Flexible, positive, and creative approach to work and meticulous attention to detail
• Ability to build collaborative working relationships, apply tact, diplomacy, and good interpersonal skills, when dealing with internal and external partners.
• Relevant administration qualifications
• Experience of leading projects
• Experience oflogistics, stock management & warehouse processes an advantage