Specjalista ds. wsparcia IT

SOLID.Jobs; Wrocław; Hybrid; PLN 89,000 - 156,000; Full time

Benefits offered by this job

Hybrid work model

Office near Wrocław city centre

Travel to USA for training

20 paid vacation days per year

Shift premiums

Job summary

Tap.Talent is seeking an Application Support Engineer to assist US and Asia-Pacific clients from a Poland-based hub. You will start by supporting US business hours, then rotate to US and APAC shifts, solving complex issues while coordinating with international teams.

The role emphasizes a strong technical mindset, problem-solving attitude, and willingness to learn. Hybrid work and international travel for training are offered.

Qualifications

• Experience in Technical Support or a similar technical role.
• Solid experience with MS Windows environments.
• Experience with scripting languages.
• Practical SQL experience or willingness to develop it.
• Fluent English with confidence communicating with international clients.

Responsibilities

• Investigate and resolve application and production issues.
• Provide technical support to international clients.
• Analyze problems and identify root causes.
• Troubleshoot Windows- and Linux-based applications and environments.
• Work with application and system logs and use scripting for troubleshooting and automation.
• Write and analyse SQL queries and assist in client onboarding.

Skills

Technical Support

Application Support

Windows

Scripting

SQL

English proficiency

Education

Bachelor's degree in a technical field

Job description

Application Support Engineer (Supporting US and Asia-Pacific Markets)

Tap.Talent

You will be part of a team supporting clients across different time zones - including the US and Asia-Pacific.

Working hours- supporting US and Asia-Pacific markets

This role is designed around supporting clients in different global markets.

During the onboarding and training period, you will initially work primarily during US business hours, working closely with the US-based team and clients, learning the systems and processes.

Once you are fully trained and able to work independently, you will move to a rotational shift schedule covering US and Asia-Pacific clients:

• Second/ US shift: 16:00-00:30 - supporting US business hours
• Third/ AP shift: 00:00-08:30 - supporting Asia-Pacific hours

You should therefore be comfortable working both afternoon/evening and night shifts as part of a planned rotation.

These are regular full working shifts, not on-call or standby shifts. You will be responsible for providing full technical support throughout your scheduled working hours.

There is a short overlap between the shifts to allow the team to hand over ongoing issues and important information.

Please note: the shift schedule and rotation model are currently planned and may be adjusted before final implementation.

What are we looking for?

You don't have to tick every box- what matters most is your technical mindset, curiosity and willingness to solve problems.

• Experience in Technical Support, Application Support or a similar technical role
• Solid experience with MS Windows environments
• Experience with scripting languages
• Practical SQL experience or willingness to develop it
• Fluent English and confidence communicating directly with international clients
• Enjoyment of troubleshooting and finding root causes
• Analytical, detail-oriented and self-motivated approach

Nice to have:

• SQL experience
• Experience with AI tools and automation
• Familiarity with financial, banking or trading environments
• Bachelor's degree in a technical or analytical field

What do we offer?

• Direct B2B contract with a US-based company
• Competitive base compensation
• Additional shift premiums
• Transportation support for evening/night shifts
• Hybrid work model after the onboarding and training period- typically 6-12 months
• Comfortable office close to Wrocław city centre
• 20 paid vacation days per year
• 25 paid vacation days from the sixth year of cooperation
• Up to 10 paid sick days per year
• Opportunity to travel to USA for training
• Company events and team-building activities
• Polski
• Angielski

What will you do?

• Investigate and resolve application and production issues
• Provide technical support to international clients
• Analyse problems and identify their root causes
• Troubleshoot Windows- and Linux-based applications and environments
• Work with application and system logs
• Use scripting for troubleshooting, automation and operational tasks
• Write and analyse SQL queries
• Support client onboarding and technical implementations
• Participate in technical projects
• Communicate directly with English-speaking clients
• Cooperate with colleagues across different time zones
• Identify opportunities to improve support processes and team efficiency