Sales Admin Specialist (Front Office) with Italian, English

Bridgestone EMEA; Poznań; Hybrid; PLN 90,000 - 120,000; Full time

Benefits offered by this job

Onboarding program

Mentorship

CSR activities

Global environment

Job summary

Bridgestone EMEA in Poznań, Poland, is seeking a Sales Administration specialist to ensure accurate and timely execution of sales conditions, including discounts, rebates, and customer claims. You will maintain data in SAP, collaborate with pricing, finance, and master data teams, and represent the unit during audits.

The role requires 2–4 years in sales administration or customer service, with strong analytical skills and proficiency in SAP, Pricefx, and xSuite.

Qualifications

• University degree in business, economics, or related field.
• 2–4 years of experience in sales administration or customer service.
• Proficiency in SAP and rebate management tools such as Pricefx and xSuite.
• Strong analytical and organizational skills.
• Experience with claims workflows and credit note issuance (preferred).
• Familiarity with EMEA regional pricing and compliance standards (preferred).
• Ability to work in a matrix environment and manage cross-functional coordination (preferred).

Responsibilities

• Administering standard and tactical discounts, including pre-order schemes and special price conditions in SAP.
• Maintaining rebate agreements and condition contracts, ensuring correct setup of rebate reasons and thresholds.
• Monitoring accruals and ensuring proper reporting and reconciliation.
• Collaborating with pricing and finance teams to validate rebate logic and ensure alignment with G/L accounting.
• Supporting automation initiatives and participating in testing of rebate settlement flows and memory optimization.
• Maintaining documentation for audit and compliance purposes.
• Managing customer claims across categories such as price discrepancies, sales segmentation issues, VAT errors, and service failures.
• Coordinating with other teams to validate claims and issue credit/debit notes in a timely manner.
• Ensuring accurate input and maintenance of customer master data in collaboration with the Master Data team.
• Supporting monthly closures and reporting activities and driving continuous improvement initiatives in sales administration processes

Skills

SAP

Analytical skills

Claims workflow

Pricing knowledge

Cross-functional coordination

Education

University degree in business or economics

Tools

Pricefx

xSuite

Job description

About Us

Bridgestone Americas, Inc. (BSAM), headquartered in Nashville, Tennessee, and Bridgestone Europe, Middle East and Africa (BSEMEA), headquartered in Brussels, Belgium, operate collectively as a “Bridgestone West” strategic region. This region services the strategic business needs of teams across the Americas, Europe, Middle East and Africa. BSAM and BSEMEA are subsidiaries of Bridgestone Corporation, globally headquartered in Japan. Bridgestone and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand products and solutions to address the needs of a broad range of customers and industries.

Position Snapshot

JobReq ID: 54884

Type of work: Hybrid

Type of contract: Open-ended/permanent

Full/Part Time: Full time

Salary Range:

Location:

Poznań, PL

About Us

Bridgestone Americas, Inc. (BSAM), headquartered in Nashville, Tennessee, and Bridgestone Europe, Middle East and Africa (BSEMEA), headquartered in Brussels, Belgium, operate collectively as a “Bridgestone West” strategic region. This region services the strategic business needs of teams across the Americas, Europe, Middle East and Africa. BSAM and BSEMEA are subsidiaries of Bridgestone Corporation, globally headquartered in Japan. Bridgestone and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand products and solutions to address the needs of a broad range of customers and industries.

About The Role

You will support commercial operations by ensuring accurate and timely execution of sales conditions, including discounts, rebates, and customer claims. You will maintain data integrity in SAP and related systems, enabling smooth sales processes and compliance with internal and external standards. You will collaborate closely with pricing, finance, and master data teams, and represent the unit during audits.

• Administering standard and tactical discounts, including pre-order schemes and special price conditions in SAP
• Maintaining rebate agreements and condition contracts, ensuring correct setup of rebate reasons and thresholds
• Monitoring accruals and ensuring proper reporting and reconciliation
• Collaborating with pricing and finance teams to validate rebate logic and ensure alignment with G/L accounting
• Supporting automation initiatives and participating in testing of rebate settlement flows and memory optimization
• Maintaining documentation for audit and compliance purposes
• Managing customer claims across categories such as price discrepancies, sales segmentation issues, VAT errors, and service failures
• Coordinating with other teams to validate claims and issue credit/debit notes in a timely manner
• Ensuring accurate input and maintenance of customer master data in collaboration with the Master Data team
• Supporting monthly closures and reporting activities and driving continuous improvement initiatives in sales administration processes

Qualifications & Experience Required

Education, Master, other certification:

• University degree in business, economics, or related field

Experience:

• 2–4 years of experience in sales administration or customer service

Technical Skills:

• Proficiency in SAP and rebate management tools such as Pricefx and xSuite
• Strong analytical and organizational skills
• Experience with claims workflows and credit note issuance (preferred)
• Familiarity with EMEA regional pricing and compliance standards (preferred)
• Ability to work in a matrix environment and manage cross-functional coordination (preferred)

Languages Skills:

• Italian C1
• English B2
• Polish nice to have

Soft/Behavioral Skills:

• Attention to detail and accuracy
• Strong communication and collaboration skills
• Ability to manage multiple priorities and meet deadlines
• Problem-solving mindset and continuous improvement orientation
• Adaptability to work in a dynamic, matrix environment

What We Offer

• A supportive and engaging onboarding experience to ensure a smooth transition into our team.
• The opportunity to develop and grow, through training and regular mentorship.
• Corporate Social Responsibility activities.
• A truly global, dynamic and challenging work environment.
• Agility and work/life effectiveness and your long-term well-being.
• A diverse and inclusive team.

We are committed to create an even more inclusive culture that advances equity, embraces individuality, and helps our increasingly diverse teammates, customers, and communities thrive, by providing equal opportunities in employment. This means that all job applicants and members of staff will receive equal treatment and that we will not discriminate on grounds of gender, marital status, race, ethnicity, color, nationality, national origin, disability, sexual orientation, religion or age.