iTero Business Operations Administrator

Align Technology, Inc.; Wrocław; On-site; PLN 120,000 - 160,000; Full time

Benefits offered by this job

Private medical care (Luxmed)

Multisport card

Private life insurance

Social fund

Meal subsidies

Discounts on company products

Job summary

Align Technology, Inc. is seeking an iTero Business Operations Administrator to support day-to-day operations across EMEA from the Wrocław office. You will manage orders, contracts, data accuracy, and SAP/CRM workflows to ensure SLA adherence and high NPS.

Based in Poland, the role involves collaborating with sales, support, and finance teams, automating processes with Power Automate or VBA, and contributing to continuous improvements while complying with internal policies and safety standards.

Qualifications

• Ability to read and interpret purchase orders and contracts.
• Excellent Excel and Power BI skills for data analysis and reporting.
• Experience with SAP, CRM systems and order processing workflows.
• 2–4 years of directly related experience preferred.

Responsibilities

• Process orders and manage backlogs according to SLAs.
• Verify purchase contracts and purchase orders.
• Enter sales orders in SAP and other systems for new products and RMAs.
• Coordinate with sales and support teams across EMEA to complete orders.
• Maintain accurate customer master data in CRM and ERP systems.
• Provide reports and data to internal stakeholders.
• Train and guide internal stakeholders on business processes and SOPs.
• Escalate issues to the appropriate teams to ensure timely resolution.

Skills

Power BI

Advanced Excel

SAP

CRM systems

Data accuracy

Process automation

Tools

Salesforce

SAP

Job description

iTero Business Operations Administrator

Department: Customer Support

Employment Type: Full Time

Location: EMEA-Poland

The iTero Business Operations Administrator is critical for the successful day to day operation of the iTero business across EMEA. By ensuring operational workflows are followed and performed within SLAs, they ensure we continually drive a high NPS, and deliver products and services effectively. They have a detailed understanding of the commercial offerings and business processes to ensure operational accuracy.

General duties include purchase contract verification, order entry, services order management, returns sales orders and coordination, credit request handling and customer master data as per assigned tasks.

This is an on-site position located at our Wrocław office in the Psie Pole district.

Key Responsibilities

• Ensure orders are processed effectively according to SLAs.
• Order backlog management.
• Verification of purchase contracts and purchase orders.
• Escalate to and work with appropriate sales or support teams across EMEA to ensure required to process orders are completed.
• Entering sales orders in SAP and other systems for new products, RMAs and ongoing services.
• Have a detailed knowledge of the commercial offerings (pricing, promotions, programs), as well as business processes depending on assigned task.
• Ensuring iTero commercial programs are operationalized and supported throughout the life of the program.
• Respond to internal inquiries from sales and support teams (tickets, phone, emails).
• Ensuring customer master data for iTero customers is accurate in CRM and ERP systems.
• Ensuring iTero commercial programs are operationalized and supported throughout the life of the program.
• Provide reports and data as required to internal stakeholders.
• Provide guidance and training to internal stakeholders as the business processes to ensure consistency and effectiveness.
• Ensure departmental SOPs and WIs are up to date and adhered to.
• Comply with all safety policies, practices and procedures.
• Report all unsafe activities to superior and/or Human Resources.
• Participate in proactive team efforts to achieve departmental and company goals.
• Perform other duties as assigned.
• Other duties may be assigned
• Implementing business process automation using VBA, Power Automate, or RPA tools (e.g., Winshuttle, UiPath, Blue Prism) will be an additional advantage.

Skills, Knowledge & Expertise

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to interpret purchase orders and purchase contracts. Standard personal computer skills including e-mail, ticket, record keeping, routine database activity, word processing, spreadsheet, graphics. Advanced Excel and
• Power BI skills preferred.
• Has 2-4 years of directly related experience.
• Experience using salesforce.com, SAP (or similar ERP and CRM systems) is a plus.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra.
• Ability to add, subtracts, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percentage. Prepare, draw and interpret bar graphs.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Detail oriented, driven, organized, focused.
• Be able to prioritize.
• System thinker, analytical.
• Experience in automating business processes with VBA, Power Automate, or RPA tools (e.g., Winshuttle, UiPath, Blue Prism) will be an signifiable advantage.

Additional Information

Information regarding compensation policies and salary ranges for this position can be found in the Compensation Policy available under the Corporate Disclaimers section of our careers site: https://jobs.aligntech.com/corporate-disclaimers

We encourage all candidates to review this document before moving forward in the recruitment process.

Additionally, the position is eligible for an annual bonus.

The final offer is determined based on the scope of the role, level of responsibility, experience, education, completed training, and key competencies of the candidate.

Align Technology, in addition to statutory benefits, provides a comprehensive set of perks designed to support employee comfort and professional development. Available benefits include, among others: private medical care through Luxmed, a Multisport card, private life insurance, a social fund, meal subsidies, and discounts on company products.

The annual bonus is awarded based on several criteria, including individual performance and company results. The range of additional benefits may vary depending on the position level, nature of work, and work location.

Zachęcamy do zapoznania się z naszą Procedurą Sygnalistów. Szczegółowe informacje znajdziesz, klikając w poniższy link:

Align Technology (Poland).pdf