Specialist Customer Service with German - fixed term contract 05/31/2027

Worldline; Warszawa; On-site; PLN 45,000 - 60,000; Full time

Benefits offered by this job

Private Medical Care

Life insurance

Lunch and Travel reimbursement

Attractive bonuses

Development opportunities

Job summary

Worldline in Warsaw is looking for a customer service representative to provide support for B2B customers, primarily in written communication in German. The ideal candidate is fluent in German and English, has a strong customer focus, and attention to detail.

This role includes handling financial queries, preparing reports, and collaborating with internal and external stakeholders. Join Worldline to be part of a company driven by purpose and recognized as one of the top sustainable companies worldwide.

Qualifications

• Experience in customer service in an international environment is an asset.
• Proactive approach with a team player mentality.

Responsibilities

• Customer service of B2B customers mainly in written communication.
• Providing support including financial queries and product questions.
• Preparing customer reporting, account statements, conducting reconciliation.

Skills

Fluent German (B2 level)

Fluent English

Good level of Polish

Customer focus

Attention to detail

Job description

This is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

Day-to-day responsibilities

• Customer service of B2B customers in Switzerland mainly in written communication using German language.
• Providing support including financial queries (both transactional business and basic accounting), answering product questions, implementing contract changes.
• Preparing customer reporting, account statements, conducting reconciliation.
• Utilizing available system landscape to find satisfying solutions for customer queries.
• Cooperating with internal stakeholder network and external business partners.
• Active assistance in all areas of the team, including participation in problem-solving activities and implementation of agreed solutions.

Who Are We Looking For

• Fluent German (min. B2 level) and English and Polish on a very good level.
• Proactive approach with a team player mentality.
• Customer focus and attention to detail.
• Experience in customer service in an international environment would be an asset.

Perks & Benefits

• Be part of a company guided by a strong purpose to do good and recognized as top 1% the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.
• Private Medical Care.
• Life insurance.
• Lunch and Travel reimbursement.
• Attractive bonuses.

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can‑do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career – wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at Jobs at Worldline