HR Administration Specialist with German

Infosys Poland; Łódź; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Performance bonus

Employee referral bonus

Training platform access

Private medical care

Multisport / MyBenefit

Group insurance

Social bonuses

SAP/MDG reporting training

Internal training program

Stable employment contract

Job summary

Infosys Poland is seeking an HR Service Specialist to manage HR-related tickets, ensure timely resolution, and own client-reported issues. You will record inquiries in the ticketing system, handle incoming calls, and participate in client discussions regarding HR processes.

The role requires 2-3 years in HR, German at B2/C1 and English at B2, plus knowledge of Swiss labour law and Swiss tax. Proficiency in MS Excel and Word is required, with shifts 8:00-16:00 or 9:00-17:00 in Łódź.

Qualifications

• 2-3 years of experience in HR
• German at B2/C1 level and English at B2 level (spoken and written)
• Good working knowledge of Swiss labour law
• Good working knowledge of Swiss Tax
• Good working knowledge of MS Excel and MS Word
• Availability to work in shifts between 8:00-16:00 and 9:00-17:00
• Secondary or higher education
• Attention to detail and understanding of GDPR requirements
• Strong communication skills, including experience interacting with client’s ability to manage assigned tasks within defined timelines

Responsibilities

• Managing assigned HR-related tickets daily and ensuring timely resolution
• Recording all inquiries accurately in the ticketing system
• Taking ownership of client‑reported issues
• Performing follow‑up actions in case of escalations
• Participating in client discussions regarding HR processes
• Handling incoming calls on the service line
• Achieving team goals and meeting defined SLAs

Skills

German (B2/C1)

English (B2)

Strong communication

Attention to detail

Education

Secondary or higher education

Tools

MS Excel

MS Word

Job description

• Managing assigned HR-related tickets daily and ensuring timely resolution
• Recording all inquiries accurately in the ticketing system
• Taking ownership of client‑reported issues
• Performing follow‑up actions in case of escalations
• Participating in client discussions regarding HR processes
• Handling incoming calls on the service line
• Achieving team goals and meeting defined SLAs
• Responsibilities:
• About 2-3 years of experience in HR area
• Proficiency in German at B2/C1 level and English at B2 level (spoken and written) - essential for client communication purposes
• Good working knowledge of Swiss labour law
• Good working knowledge of Swiss Tax
• Good working knowledge of MS Excel and MS Word
• Availability to work in shifts between 8:00-16:00 and 9:00-17:00
• Secondary or higher education
• Attention to detail and understanding of GDPR requirements
• Strong communication skills, including experience interacting with client’s ability to manage assigned tasks within defined timelines

We offer to the candidates:

• Performance bonus twice a year
• Employee referral program bonus
• Access to training platform (self-learning), domain/soft/technical skills training
• Private medical care at Medicover (with possible extension to family members)
• Reimbursement of Multisport card or points on MyBenefit platform
• Attractive group insurance
• Additional social bonuses
• A chance to develop SAP, MDG and reporting skills
• Internal training program
• Stable employment based on an employment contract