Customer Service Agent with German (m/f/d)

Capita; Opole; Hybrid; PLN 44,640 - 66,960; Full time

Benefits offered by this job

Performance bonus up to 5000 PLN

Health insurance

Multisport or MultiKafeteria benefits

Referral bonus up to 6000 PLN

Extra day off for voluntary activities

Support for relocation

Job summary

Capita is seeking a Customer Service Agent with German in Opole, Poland. In this role, you will support customers through multiple channels, analyze and resolve inquiries, and enhance customer satisfaction by providing tailored service.

The position requires a minimum C1 level of German and excellent organizational and communication skills. You will enjoy a competitive salary, hybrid work flexibility, and various health and lifestyle perks to ensure your well-being.

Qualifications

• Minimum C1 level of German required.
• Customer-oriented attitude is essential.
• Strong organizational and communication skills necessary.

Responsibilities

• Support customers through inbound calls and messages.
• Analyze and solve customer queries effectively.
• Share information on administrative and technical requests.

Skills

German at min. C1 level

Customer oriented attitude

Excellent organizational and communication skills

Good knowledge of MS Office package

Job description

As Customer Service Agent with German at Capita you will be joining a team of dedicated individuals supporting our clients. You will be providing excellent levels of customer care and satisfaction by successfully handling a variety of unique phone and email enquiries. At the same time, we remain dedicated to promoting other products and exclusive offers in line with customer needs and as part of our client commitment.

Job Title

Customer Service Agent with German (m/f/d)

Job Description

What you’ll be doing:

• Supporting customer through different channels (inbound calls and messages)
• Analysing and solving customer’s queries
• Sharing information on administrative and technical requests (products, invoices, etc.)
• Making changes to the system
• Forwarding faults or calls to other departments
• Offer relevant add-ons and upgraded options that enhance the customer experience and meet evolving needs.

Skills You Need To Succeed

• German at min. C1 level
• Customer oriented attitude
• Excellent organizational and communication skills
• Good knowledge of MS Office package
• Willingness to work on shifts (Monday-Sunday 8:00-24:00) in a hybrid model (2 days from home, 3 days from the office after nesting period)

What’s In It For You

• Financial stability from day one – competitive salary and employment contract + performance bonus up to 5000 pln per month)
• Flexibility that works for you – enjoy our hybrid model after nesting period. You can work full-time or choose to reduce your hours depending on your availability (part-time).
• Take care of your health – with supplementary medical insurance with LuxMed and Generali group insurance, you and your loved ones can feel secure, knowing you’re supported when it truly counts.
• Enjoy more of what you love. Choose between Multisport or the MultiKafeteria platform and turn your free time into something special - whether it’s staying active, exploring new passions, or simply treating yourself.
• Build your future with confidence. With our PPK (Employee Capital Plans) program, you can gradually grow your savings for the years ahead—supported by both employer and state contributions, so every step you take today brings you closer to long‑term financial security.
• Practical everyday support from Team Leader and Project Supporter
• Bring a friend, get rewarded – our referral bonus program gives you extra perks when you recommend new colleagues - up to 6000 pln
• Work‑life balance that matters – friendly teams, supportive leaders, and a positive atmosphere (a 30‑minute lunch break included in the 8‑hour working day)
• An extra day off for voluntary activities close to your heart
• Thinking of relocating? – we’ll support you with a change
• International experience every day – collaborate in a diverse, multinational environment influenced by British and Swiss culture
• Inclusive employee networks – join communities that celebrate diversity, where you can connect, share, and learn

Location

Opole, Poland

Time Type

Full time

Contract Type

Fixed Term (Fixed Term)

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.