Specialist Customer Service with German

Getinge; Kraków; On-site; PLN 60,000 - 90,000; Full time

Job summary

Getinge in Kraków is seeking a customer service professional with advanced German to manage inquiries, process orders and coordinate with internal teams.

You will respond to price requests, confirm lead times, track product availability and resolve invoicing issues, while ensuring accurate data handling and timely communication with customers.

Qualifications

• Advanced German (written and spoken) B1-B2 level.
• Detail-oriented, well organized, flexible and open to changes.
• Ability to work in a team.
• Willingness to work an open and multicultural environment.
• Experience in work with Customers and will be an advantage.
• Basic knowledge of SAP will be an asset but is not required.

Responsibilities

• Generating offers basing on technical product and service specifications.
• Accepting, verifying, processing, confirming and updating customer orders.
• Acting as contact for customers on incoming inquiries e.g. price requests, lead times, product availability, ship dates, tracing orders and invoicing issues.
• Creating 3rd party purchase requisitions for specific customer/technician orders.
• Overlooking the Invoicing process.
• Answering incoming customer emails in a professional and prompt manner.
• Cooperating with internal departments and the business.
• Providing backup coverage & assistance within the department.
• Performing other related duties as required or assigned.
• Following internal controls requirements and complies with company’s policies and procedures.
• Participating in processes improvement initiatives

Skills

German (B1-B2)

Tools

SAP

Job description

At Getinge we have the passion to perform.

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge, our passion is to secure that every person and community have access to the best possible care, offering hospitals and life science institutions products and solutions that aim to improve clinical results and optimize workflows. Every day we collaborate to make a true difference for our customers – and to save more lives.

Are you looking for an inspiring career? You just found it.

Main responsibilities include:

• Generating offers basing on technical product and service specifications
• Accepting, verifying, processing, confirming and updating customer orders
• Acting as contact for customers on incoming inquiries e.g. price requests, lead times, product availability, ship dates, tracing orders and invoicing issues
• Creating 3rd party purchase requisitions for specific customer/technician orders
• Overlooking the Invoicing process
• Answering incoming customer emails in a professional and prompt manner
• Cooperating with internal departments and the business
• Providing backup coverage & assistance within the department
• Performing other related duties as required or assigned.
• Following internal controls requirements and complies with company’s policies and procedures.
• Participating in processes improvement initiatives

Requirements:

• Advanced German (written and spoken) B1 -B2 level
• Detail-oriented, well organized, flexible and open to changes,
• Ability to work in a team
• Willingness to work an open and multicultural environment
• Experience in work with Customers and will be an advantage
• Basic knowledge of SAP will be an asset but is not required