Customer Service Representative

Randstad Polska Sp. z o.o.; Kraków; On-site; PLN 65,000 - 90,000; Full time

Benefits offered by this job

Private medical care

Annual bonus program

Employee Stock Purchase Plan (ESPP)

Job summary

Randstad Polska Sp. z o.o. seeks a Customer Service Representative to join their International Chemicals division in Kraków. The role interfaces with customers, suppliers and contract manufacturers, managing data entry, order accuracy, and timely information flow across sales and logistics.

You will support inventory management, resolve inquiries, assist credit controls, and collaborate with logistics and accounting to streamline processes while pursuing new sales opportunities.

Qualifications

• Experience in B2B customer service, logistics or supply chain management.
• Fluent German and English (minimum B2/C1) for international communication.
• High attention to detail and ability to manage multiple priorities.

Responsibilities

• Interface between customers, suppliers, and contract manufacturers to provide accurate, timely information on sales and purchases.
• Input purchase, sales, and related data into the local IT system; ensure data accuracy from input to order completion.
• Answer inquiries promptly by phone and support Product Managers in inventory levels at warehouses.
• Resolve customer problems in a timely manner and contribute to collections if needed.
• Collaborate with logistics and accounting to streamline procedures and support sales opportunities.

Skills

B2B Customer Service

Logistics

Supply Chain Management

Import/Export

Job description

Our client is a privately owned, independent marketing and supply chain services provider, delivering high-quality products, services, and tailored solutions to customers and suppliers around the globe. With strong roots in international trade and deep industry expertise, the company facilitates business development across multiple sectors through an extensive global network of local offices.

To support the growth of their Chemicals Division, they are currently seeking a motivated and dynamic Customer Service Representative to join their operational team.

What will your tasks involve?

• Interface between customers, suppliers, and contract manufacturers. Ensure customers and principals are provided with accurate and timely information on sales and purchase transactions.
• Input of purchase, sales and other related data in the local IT system. Responsible for accuracy of information, updating and monitoring information from input to completion of the order.
• Answer telephone inquiries promptly and professionally and assist Product Managers in managing inventory levels related to assigned stocks at warehouses.
• Deal effectively with customer problems and provide timely resolution.
• Payment collections management. Actively contributes to customer credit limits control, collection calls and payments recovery if necessary.
• Work closely with the logistic companies and accounting departments to ensure the streamlining and efficiency of procedures.
• Take advantage of regular relationships with customers to provide sales team with market information and possible sales opportunities.
• Assist the sales force in all related work and business development.
• Manage inventory levels and logistics from suppliers’ plants through to the customer.
• Administrative duties, paperwork and filing associated with function, including telephone coverage for main number.
• Back-up other customer service support functions, and other projects as assigned.

What we expect from you?

• Solid background in B2B Customer Service, Logistics, or Supply Chain Management, preferably involving import/export procedures.
• Experience within manufacturing or industrial sectors is highly desirable; however, candidates with strong corporate B2B customer support experience are also warmly encouraged to apply.
• Fluency in both German and English (minimum B2/C1 level) is required for seamless daily communication with international clients and stakeholders.
• Excellent communication skills to effectively interface with clients, suppliers, and internal teams, plus a strong problem-solving mindset.
• High attention to detail, strong accuracy in administrative duties, and the ability to manage multiple priorities in supply chain logistics.

What you can expect from us?

• An opportunity to work in an international, fast-growing company with a strong market position.
• Comprehensive private medical care package.
• Annual/performance-based company bonus program.
• Opportunity to participate in the company’s Employee Stock Purchase Plan (ESPP).
• A supportive team culture with opportunities for continuous learning and career development.