S2P Direct Specialist with German (fixed-term contract for 12 months)

Boehringer Ingelheim; Wrocław; On-site; PLN 54,000 - 72,000; Full time

Job summary

Boehringer Ingelheim is seeking a S2P Direct Specialist to join the new GBS Center, supporting Source to Pay from order creation to payment and providing 1st level supplier support across European markets.

This is a fixed-term position for 12 months. You will train users on SAP Ariba, handle ServiceNow requests, and resolve inquiries in English and German (B2 level).

Qualifications

• You should be fluent in German (min. B2) and English (min. B2) and have at least 2 years of professional experience, preferably in customer service or contact center.
• Completed higher education.

Responsibilities

• Provide support for the Source to Pay process from order creation to payment.
• Answer queries from global users regarding invoices and purchase orders.
• Train users on the WeBuy Purchasing Tool (SAP Ariba).
• Be the main contact for external suppliers – 1st level support.
• Process requests in ServiceNow.
• Handle incoming queries from BI employees and suppliers worldwide.
• Analyze system mistakes and report to admin teams.

Skills

German language

English language

Customer service

Communication skills

Problem solving

Training

Education

Completed higher education

Tools

SAP Ariba

ServiceNow

MS Office

MS Teams

Job description

Looking for a role where you are responsible not only for supporting the global users and vendors, but also taking part in process optimization and development of further innovative processes within the new GBS Center? Help us build S2P (Source to Pay) First Level Support team for European markets.

The position

Looking for a role where you are responsible not only for supporting the global users and vendors, but also taking part in process optimization and development of further innovative processes within the new GBS Center? Help us build S2P (Source to Pay) First Level Support team for European markets.

This is a fixed-term position for a period of 12 months.

Tasks & responsibilities

As an S2P Direct Specialist, you will be responsible for:

• Providing support for the Source to Pay process starting from order creation to the payment
• Assisting & answering queries from the global user community related to invoices and purchase orders
• Providing training on how to use the WeBuy Purchasing Tool (SAP Ariba)
• Being the main contact for external suppliers – 1st level support
• Processing requests in ServiceNow
• Processing incoming queries (via phone call, MS Teams or e-mail) from BI employees as well as suppliers globally
• Analyzing system mistakes and reporting them to the admin teams

About our future employee

You should be fluent in German (min. B2) and English (min. B2) and have at least 2 years of professional experience, preferably in customer service or contact center.

Additionally, we are looking for:

• Completed higher education
• Focus on high-quality customer service
• Excellent communication skills
• Good Microsoft Office skills

Our Company

Boehringer Ingelheim is a biopharmaceutical company active in both human and animal health. As one of the industry's top investors in research and development, the company focuses on developing innovative therapies that can improve and extend lives in areas of high unmet medical need. Independent since its foundation in 1885, Boehringer takes a long-term perspective, embedding sustainability along the entire value chain. Our approximately 54,300 employees serve over 130 markets to build a healthier and more sustainable tomorrow. Learn more at www.boehringer-ingelheim.com.

Why Boehringer Ingelheim?

With us, you can develop your own path in a company with a culture that knows our differences are our strengths - and break new ground in the drive to make millions of lives better.

Here, your development is our priority. Supporting you to build a career as part of a workplace that is independent, authentic and bold, while tackling challenging work in a respectful and friendly environment where everyone is valued and welcomed.

Alongside, you have access to programs and groups that ensure your health and wellbeing are looked after - as we make major investments to drive global accessibility to healthcare. By being part of a team that is constantly innovating, you'll be helping to transform lives for generations.

Want to learn more? Visit https://www.boehringer-ingelheim.com