Specialist Customer Service (US - 2nd shift)

Getinge; Kraków; On-site; PLN 60,000 - 90,000; Full time

Job summary

Getinge SSC in Kraków, Poland, seeks a detail-oriented Customer Service specialist to manage order processing, inquiries, and collaboration with internal teams in an international SSC setup.

Fluency in English (C1) and strong communication skills are essential. Experience in SSC or customer service is advantageous; SAP knowledge is a plus but not required.

Qualifications

• Advanced level of English (C1) required.
• Detail-oriented, accurate and well organized.
• Ability to work in a team and good communication skills.
• Experience in SSC customer service is an asset.
• SAP experience is a plus but not required.

Responsibilities

• Accepting, verifying, processing and updating customer orders.
• Answering inquiries on price, lead times, availability and ship dates.
• Creating third-party purchase requisitions linked to orders.
• Handling calls and emails in a professional manner.
• Collaborating with internal departments and providing backup support.
• Ensuring compliance with internal controls and policies.
• Participating in process improvement initiatives.

Skills

Advanced English (C1)

Detail-oriented

Teamwork

Interpersonal & communication

Multicultural openness

SSC Customer Service experience

Tools

SAP

Job description

Getinge is a leading global medical technology company with operations in the areas of surgery, intensive care, infection control, care ergonomics and wound care.

Getinge SSC is a Shared Service Center that provides Customer Service and Accounting services to the entities within Getinge in EMEA and North America Regions. We offer a great opportunity to develop your carrier path in finance, accounting and customer service in the international environment and be important part of Getinge Shared Service Center.

Your responsibilities

• Accepting, verifying, processing, confirming and updating customer orders
• Acting as contact for customers on incoming inquiries e.g. price requests, lead times, product availability, ship dates, tracing orders and invoicing issues
• Creating third-party purchase requisitions related to specific customer orders.
• Answering incoming calls and emails in a professional and prompt manner
• Cooperating with internal departments and the business
• Providing backup coverage & assistance within the department
• Performing other related duties as required or assigned.
• Following internal controls requirements and complies with company’s policies and procedures.
• Participating in processes improvement initiatives

Our requirements

• Advanced level of English(at least C1) required
• Knowledge of SAP will be a strong asset but is not required
• Detail-oriented, accurate, well organized, flexible and open to changes,
• Ability to work in a team
• Strong interpersonal and communication skills.
• Willingness to work in an open and multicultural environment
• Experience in Customer Service especially in the SSC environment will be an asset