Spanish-Speaking Customer Experience Associate

IG Europe GmbH; Kraków; Hybrid; PLN 42,000 - 60,000; Full time

Benefits offered by this job

Hybrid working

Home office equipment reimbursement

Annual financial bonus

Private medical cover

Job summary

IG Europe GmbH is seeking a Customer Experience Associate (Spanish) in Kraków. You will deliver digital-first support via Intercom to a global customer base, maintaining high productivity and CSAT scores within a multi-national operations team.

Key responsibilities include resolving a range of product and platform queries, collaborating across regional and global teams, and contributing to training and process improvements. Fluency in English required; Spanish is highly valued.

Qualifications

• Strong customer-service mindset with focus on client satisfaction.
• Empathy and emotional intelligence in client interactions.
• Able to de-escalate challenging situations professionally.
• Proactive, solution-oriented with strong communication skills.
• Excellent written and verbal English; Spanish language proficiency preferred.

Responsibilities

• Deliver digital-first customer support via Intercom for a range of queries.
• Aim for high productivity and best-in-class CSAT scores.
• Collaborate with local and global teams to ensure seamless customer journeys.
• Escalate to senior team members when needed for optimal outcomes.
• Contribute to training materials and process improvements.

Skills

Customer service

Empathy

De-escalation

Time management

English (written)

Spanish language

Job description

IG Europe GmbH is seeking a Customer Experience Associate (Spanish) in Kraków. You will deliver digital-first support via Intercom to a global customer base, maintaining high productivity and CSAT scores within a multi-national operations team.

Key responsibilities include resolving a range of product and platform queries, collaborating across regional and global teams, and contributing to training and process improvements. Fluency in English required; Spanish is highly valued.