Spanish-Speaking Customer Experience Pro

IG Limited; Kraków; Hybrid; PLN 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid working

Home office equipment reimbursement

Annual financial bonus

Private medical cover for you and your

multikafeteria system

Life insurance

Employee-led LGBTQ+, Women’s, Black, &

Career-focused training and LinkedIn

Well-being events and EAP

Social events and volunteering days

Job summary

IG Group in Kraków is seeking a Customer Experience Associate (Spanish) to deliver digital-first support to a global customer base. You will handle a range of queries on IG products, markets, and platforms, within a multinational team that strives for exceptionally high standards of service and efficiency.

The role emphasizes customer focus, professional standards, and technical excellence, with English fluency and additional language requirements.

Qualifications

• Proven excellence in customer service
• Empathy and emotional intelligence in client interactions
• Ability to de-escalate difficult situations professionally
• Strong time management and personal accountability
• Collaborative approach while maintaining individual productivity
• Fluency in English (written and verbal) and interest in financial markets

Responsibilities

• Deliver digital-first support via Intercom across a range of query types
• Achieve high productivity and quality targets with 80%+ CSAT scores
• Collaborate with local and global team members to ensure seamless customer journeys
• Know when to escalate to senior team members for optimal outcomes
• Take ownership of each interaction and query for best customer outcomes
• Champion customer experience and suggest process improvements
• Contribute to training materials and process documentation

Skills

Customer service

Empathy

De-escalation

Time management

Accountability

Collaboration

Continuous improvement

English fluency

Financial markets interest

Tools

Intercom

Job description

IG Group in Kraków is seeking a Customer Experience Associate (Spanish) to deliver digital-first support to a global customer base. You will handle a range of queries on IG products, markets, and platforms, within a multinational team that strives for exceptionally high standards of service and efficiency.

The role emphasizes customer focus, professional standards, and technical excellence, with English fluency and additional language requirements.