Hybrid Spanish-Speaking CX Associate

IG Group; Kraków; Hybrid; PLN 40,000 - 60,000; Full time

Benefits offered by this job

Hybrid working

Home office equipment reimbursement

Annual financial bonus

Private medical cover (Medicover)

Multikafeteria system

Life insurance

Employee networks (LGBTQ+, Women’s, B&

LinkedIn Learning access

Well-being events

Birthday and volunteering days

Job summary

IG Group is seeking a Customer Experience Associate (Spanish) in Kraków to join our global customer support team. You’ll provide digital-first support to clients across our trading platforms, handling a range of queries with a focus on quality and CSAT.

Work with a multinational, high-performing team, maintain productivity, and own interactions from first contact to resolution. Fluency in English and Spanish is highly valued, with opportunities for growth in financial markets.

Qualifications

• Proven track record in customer service excellence.
• Ability to de-escalate difficult situations professionally.
• Fluency in English; Spanish language skills preferred or required.
• Interest in financial markets and trading.

Responsibilities

• Deliver digital-first support via Intercom across a range of query types.
• Achieve high CSAT scores and maintain productivity.
• Collaborate with local and global teams to ensure seamless journeys.
• Elevate issues to senior team members when needed.
• Ensure first-time resolution and own each interaction.
• Contribute to training materials and process documentation.

Skills

Customer service excellence

Empathy

De-escalation

Time management

Strong communication

English fluency

Spanish proficiency

Problem solving

Job description

IG Group is seeking a Customer Experience Associate (Spanish) in Kraków to join our global customer support team. You’ll provide digital-first support to clients across our trading platforms, handling a range of queries with a focus on quality and CSAT.

Work with a multinational, high-performing team, maintain productivity, and own interactions from first contact to resolution. Fluency in English and Spanish is highly valued, with opportunities for growth in financial markets.