Spanish-Speaking Customer Care Pro (Hybrid Role)

WiP Jobs Recruitment; Warszawa; Hybrid; PLN 70,000 - 90,000; Full time

Benefits offered by this job

Permanent contract

Private Medical care

Hybrid 4 days on-site + 1 day remote

Job summary

WiP Jobs Recruitment in Warsaw is seeking a Customer Care Expert with Spanish to join a leading web development platform. You will provide technical support via multiple channels, maintain records, and collaborate with product teams to ensure outstanding customer satisfaction.

Requirements include native-like Spanish (C1/C2) and English (C1), plus about 1 year in customer-facing roles. Polish residence permit, visa, or EU citizenship is required.

Qualifications

• Fluency in Spanish (C1/C2) is essential.
• Proficiency in English (C1) to communicate with the international team.
• Approximately 1 year of experience in customer-related roles.
• Polish residence permit, Polish visa, or EU citizenship is required.

Responsibilities

• Provide technical solutions and support on products via email, phone, and chat.
• Maintain accurate records of customer interactions and feedback.
• Address inquiries, troubleshoot issues, and resolve concerns promptly.
• Analyze user behavior to assess impact on user satisfaction.
• Collaborate with cross-functional teams to ensure seamless issue resolution.
• Identify opportunities to enhance the customer experience and share insights.

Skills

Spanish (C1/C2)

English (C1)

Job description

WiP Jobs Recruitment in Warsaw is seeking a Customer Care Expert with Spanish to join a leading web development platform. You will provide technical support via multiple channels, maintain records, and collaborate with product teams to ensure outstanding customer satisfaction.

Requirements include native-like Spanish (C1/C2) and English (C1), plus about 1 year in customer-facing roles. Polish residence permit, visa, or EU citizenship is required.