ServiceNow Consultant (Sourcing Requisition)

Capgemini

Kraków

On-site

PLN 100,000 - 130,000

Full time

14 days+

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Benefits offered by this job

Medical care with Medicover

Private life insurance

Multisport card

Access to 70+ training tracks

Hybrid working model

Job summary

A global consulting firm is seeking a SIAM Consultant with proficiency in German or French and strong ITIL and ServiceNow skills based in Kraków. The role involves building customer relationships, translating business needs into IT solutions, and overseeing ITIL processes. Excellent command of English and readiness for business travel are essential. The position offers a hybrid model with a focus on well-being and professional growth.

Qualifications

Strong analytical skills to evaluate and reconcile information.
Experience in ITIL Service Management Processes.
Excellent communication skills across all levels.

Responsibilities

Build customer relationships by delivering client expectations.
Translate business requirements into IT delivery.
Oversee ITIL aligned processes and work instructions.

Skills

Analytical skills

Presentation and facilitation skills

ITIL Service Management knowledge

Understanding of ServiceNow

Excellent command of English

Willingness to travel

Education

Relevant degree or equivalent experience

Tools

ServiceNow

Job description

Join to apply for the SIAM Consultant with German or French role at Capgemini

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

YOUR TASKS

Build customer relationships by delivering at client expectations on assigned deliverables, proactively identifying add on work and assisting in identifying cross sales leads
Build and transition Service Management and Service Integration solutions
Carry out discovery process by gathering customer’s business requirements and/or assessing the maturity of the IT organization and the level of business
Translate customer’s business requirements into IT delivery, including IT principles
Oversee specific work / tasks or process streams including ensuring ITIL aligned processes, procedures and work instructions are produced to required standard and are trained upon

YOUR PROFILE

Strong analytical skills to evaluate the criticality of information collected from multiple sources, reconcile conflicts, decompose high-level information into detail
Presentation and workshops facilitation skills, ability to provide training to clients and internal team members
Experience in ITIL Service Management Processes (IT Asset Management Lifecycle processes as a plus)
Awareness of technologies and good practices that support ITSM solutions, integrations including CMDB and auto-discovery tooling
Understanding of functionalities of ServiceNow and ability to explain and recommend platform capabilities to maximize value of delivered service
Willingness to work with new technologies and to acquire new skills
Excellent command of the English language and experience in communication across all levels of an IT organization, at the most senior level
Readiness for business travel

Nice to have

Expertise in SACM, SIAM, ServiceNow CMDB
Hands-on experience in deployment, configuration or administration of the ServiceNow platform, familiarity with system automations and integration architecture
Experience with one or more ServiceNow Products other than ITSM such as HRSD, CSM, ITOM/CMDB - including CI Class Manager and Health module configuration, ITAM or SecOps as example (ideally on implementer level)

What You’ll Love About Working Here

Well-being culture: medical care with Medicover, private life insurance, and Multisport card. Capgemini Helpline offers therapeutical support and the educational podcast "Let’s talk about wellbeing" available on Spotify.
Access to over 70 training tracks with certification opportunities on our NEXT platform, plus access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials.
Hybrid working model after onboarding, with a modern office and home office package (laptop, monitor, chair).
Continuous feedback and performance discussions through GetSuccess with transparent policy.

GET TO KNOW US

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on YouTube.

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a diverse organization with over 360,000 team members globally in more than 50 countries, focused on cloud, data, AI, connectivity, software, digital engineering and platforms.

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Seniority level