Junior Customer Support Specialist (with German)

Capgemini; Kraków; On-site; PLN 128,644 - 171,526; Full time

Benefits offered by this job

Medical care

Private life insurance

Sports Card

Training opportunities

Hybrid working model

Job summary

A leading global technology firm in Kraków seeks a Customer Support Representative fluent in German and English. In this role, you will handle inquiries through various channels, solve customer problems, and maintain clear communication with internal teams. Ideal candidates are tech-savvy, organized, and passionate about building strong relationships with customers. The company offers a hybrid work model and extensive training opportunities for professional growth.

Qualifications

• Fluent in German for effective communication.
• Confident in English for international collaboration.
• Enjoys building strong customer relationships.
• Able to troubleshoot issues and provide solutions.
• Organized and tech-savvy, skilled in Excel.

Responsibilities

• Handle inquiries via chat, email, and phone.
• Troubleshoot issues and deliver timely solutions.
• Build lasting relationships with customers.
• Collaborate with internal teams for case resolution.
• Maintain accurate records of interactions.
• Identify opportunities for process improvement.

Skills

Fluent in German

Confident in English

Natural problem-solver

Tech-savvy

Organized

Tools

Excel

Microsoft Office

Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

YOUR ROLE

Join a dynamic team that is at the heart of everything we do. We are the problem‑solvers, the coordinators and the customer champions who keep things running smoothly. In this role, you will be part of an international environment where every interaction matters, and your ideas can shape how we work. We pride ourselves on being fast, collaborative and innovative – always ready to turn challenges into opportunities. If you love working in a team that values precision, efficiency and creativity, this is the place for you. Here, you are not just handling cases – you are making an impact.

YOUR TASKS

• Be the go‑to problem solver for customers by handling inquiries via chat, email and phone with confidence and care.
• Turn challenges into solutions by troubleshooting issues quickly and delivering accurate, timely answers.
• Create meaningful connections with customers and build relationships that last.
• Work hand‑in‑hand with internal teams to ensure every case is resolved smoothly and efficiently.
• Keep things organized and transparent by maintaining clear, accurate records of all interactions.
• Spot opportunities for improvement by identifying recurring issues and helping shape better processes and a smarter knowledge base.

YOUR PROFILE

• Language talent – fluent in German, ready to connect and communicate with confidence and clarity.
• Confident communicator in English, ensuring smooth collaboration in an international environment.
• Natural problem‑solver who loves turning challenges into solutions and thrives in a fast‑paced environment.
• Someone who cares about people and enjoys building strong, positive relationships with customers.
• Tech‑savvy and organized, comfortable using Excel and Microsoft Office to keep things running smoothly.
• Driven by growth and learning, eager to develop in an international setting and take on new responsibilities.

What You’ll Love About Working Here

• Well‑being culture: medical care with Medicover, private life insurance, and Sports Card. We also created our own Capgemini Helpline offering therapeutic support if needed and an educational podcast “Let’s talk about wellbeing” disponibles en Spotify.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.
• Enjoy a hybrid working model that fits your life – after completing onboarding, connect work from a modern office with ergonomic work from home thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.
• Award‑Winning Stability & Culture: Become part of an organization celebrated as “Top Employer Poland 2024” – in the audit our stable and supportive work environment scored 100%!

GET TO KNOW US

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55‑year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.

Apply now!