SIAM Operations Lead with German

Capgemini; Województwo śląskie; Hybrid; PLN 240,000 - 392,000; Full time

Job summary

Capgemini Polska is seeking an SIAM Operations Lead with German to coordinate multi-vendor service delivery, manage stakeholder expectations, and drive operational excellence across a complex IT environment.

You will work with clients, suppliers, and internal teams to ensure service performance, maintain high quality standards, and lead continuous improvement initiatives while applying SIAM and ITIL best practices.

Qualifications

• Proven IT service management experience, ideally in a client-facing role.
• Experience as a Service Manager or Service Delivery Manager in a complex IT environment.
• Strong understanding of ITIL and its practical application.
• Experience in multi-vendor environments and SIAM principles.
• Knowledge of supplier governance and end-to-end service management.
• Ability to analyze service performance data and drive improvements.
• Excellent communication and stakeholder management skills.
• Fluent in German and English; ITIL/SIAM certifications are a plus.

Responsibilities

• Ensure services are delivered in line with contractual commitments and agreed SLAs, proactively monitoring performance and identifying improvement opportunities.
• Build and maintain strong relationships with client stakeholders, understanding business needs and aligning service delivery accordingly.
• Lead day-to-day operational activities within assigned service areas and collaborate with technical teams to ensure effective service delivery.
• Coordinate internal and external service providers to achieve seamless end-to-end service delivery across the service landscape.
• Act as a key operational interface between suppliers, service towers, and client stakeholders.
• Monitor, analyze, and report on KPIs and SLAs, taking corrective actions and supporting service recovery when required.
• Drive continuous improvement by identifying enhancement opportunities and facilitating service review and improvement planning sessions.
• Support Service Delivery Managers in managing service teams and provide guidance to junior colleagues where applicable.

Skills

IT service management

Client-facing experience

ITIL framework

Multi-vendor environment

SIAM principles

Stakeholder management

Service performance analysis

German and English

Education

ITIL Foundation

SIAM Foundation (advantage)

Job description

Looking for your next challenge in IT Service Management? Join our team as a SIAM Operations Lead with German and play a key role in coordinating multi-vendor service delivery, managing stakeholder expectations, and driving operational excellence. If you're passionate about building strong partnerships, improving services, and delivering business value, this role is for you.

Please note that this role is available across multiple locations in Poland.

Your Role

As a SIAM Operations Lead, you will play a key role in ensuring the smooth delivery of IT services across a complex, multi-vendor environment. Working closely with clients, suppliers, and internal teams, you will oversee service performance, maintain high service quality standards, and drive continuous improvement initiatives. Your expertise in service management will help align IT services with business needs while fostering strong stakeholder relationships and operational excellence.

Your Tasks

• Ensure services are delivered in line with contractual commitments and agreed SLAs, proactively monitoring performance and identifying improvement opportunities.
• Build and maintain strong relationships with client stakeholders, understanding business needs and aligning service delivery accordingly.
• Lead day-to-day operational activities within assigned service areas and collaborate with technical teams to ensure effective service delivery.
• Coordinate internal and external service providers to achieve seamless end-to-end service delivery across the service landscape.
• Act as a key operational interface between suppliers, service towers, and client stakeholders.
• Monitor, analyze, and report on KPIs and SLAs, taking corrective actions and supporting service recovery when required.
• Drive continuous improvement by identifying enhancement opportunities and facilitating service review and improvement planning sessions.
• Support Service Delivery Managers in managing service teams and provide guidance to junior colleagues where applicable.

Your Profile

• You have proven experience in IT service management, ideally in a client-facing role.
• You bring experience as a Service Manager or Service Delivery Manager within a complex IT environment.
• You have a strong understanding of the ITIL framework and its practical application.
• You have experience working in multi-vendor environments and are familiar with SIAM (Service Integration and Management) principles.
• You understand supplier governance, service integration, and end-to-end service management.
• You can analyze service performance data and use insights to drive service improvements.
• You demonstrate excellent communication and stakeholder management skills.
• You are fluent in German and English, both spoken and written; relevant certifications such as ITIL Foundation (or higher) and SIAM Foundation are an advantage.

Get to know us

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on YouTube.

About Capgemini

Capgemini is the business transformation partner for enterprises in the age of AI. We help organizations imagine and build an intelligent, sustainable future, combining AI, technology and human ingenuity to transform how they operate, innovate and grow. With unique end-to-end capabilities spanning strategy, technology, engineering and intelligent operations, we bring together deep industry expertise and market-leading capabilities in AI, cloud and data to turn ambition into measurable business outcomes at scale. Supported by a robust ecosystem of partners and nearly 60 years of expertise, Capgemini is a responsible and diverse global organization of over 410,000 team members in more than 50 countries. The Group reported 2025 revenues of €22.5 billion.