SIAM Operations Lead with German

Capgemini; Katowice; Hybrid; PLN 240,000 - 360,000; Full time

Benefits offered by this job

Yearly bonus

Private medical care

Life insurance

NAIS benefits platform

Extensive training & certifications

Hybrid working model

Job summary

Capgemini Polska seeks a SIAM Operations Lead to ensure smooth IT service delivery across a multi-vendor environment. You will oversee performance, SLAs and continuous improvement while collaborating with clients, suppliers and internal teams.

You will coordinate service delivery, manage end-to-end processes, and drive improvements with a strong ITIL/SIAM foundation. Fluent German and English are required; hybrid work model offered.

Qualifications

• Experience in IT service management, ideally in a client-facing role.
• Service Manager/Service Delivery Manager in a complex IT environment.
• Strong understanding of ITIL and practical application.
• Experience working in multi-vendor environments and SIAM principles.
• Understanding of supplier governance, service integration, and end-to-end service management.
• Ability to analyze service performance data and drive improvements.
• Excellent communication and stakeholder management skills.
• Fluency in German and English (spoken and written). Certifications like ITIL Foundation and SIAM Foundation are advantages.

Responsibilities

• Ensure services align with contractual commitments and SLAs; monitor performance.
• Build and maintain relationships with client stakeholders and align service delivery with business needs.
• Lead day-to-day operational activities within service areas and coordinate with technical teams.
• Coordinate internal and external providers for end-to-end service delivery.
• Act as operational interface between suppliers, service towers and client stakeholders.
• Monitor, analyse and report KPIs and SLAs; drive corrective actions and service recovery.
• Drive continuous improvement through enhancement opportunities and service review sessions.
• Support Service Delivery Managers in managing teams and guiding juniors.

Skills

ITIL

SIAM

Multi-vendor

Service delivery

Stakeholder mgmt

German language

English language

Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your role

As a SIAM Operations Lead, you will play a key role in ensuring the smooth delivery of IT services across a complex, multi-vendor environment. Working closely with clients, suppliers, and internal teams, you will oversee service performance, maintain high service quality standards, and drive continuous improvement initiatives. Your expertise in service management will help align IT services with business needs while fostering strong stakeholder relationships and operational excellence.

Your tasks

• Ensure services are delivered in line with contractual commitments and agreed SLAs, proactively monitoring performance and identifying improvement opportunities.
• Build and maintain strong relationships with client stakeholders, understanding business needs and aligning service delivery accordingly.
• Lead day-to-day operational activities within assigned service areas and collaborate with technical teams to ensure effective service delivery.
• Coordinate internal and external service providers to achieve seamless end-to-end service delivery across the service landscape.
• Act as a key operational interface between suppliers, service towers, and client stakeholders.
• Monitor, analyze, and report on KPIs and SLAs, taking corrective actions and supporting service recovery when required.
• Drive continuous improvement by identifying enhancement opportunities and facilitating service review and improvement planning sessions.
• Support Service Delivery Managers in managing service teams and provide guidance to junior colleagues where applicable.

Your profile

• You have proven experience in IT service management, ideally in a client-facing role.
• You bring experience as a Service Manager or Service Delivery Manager within a complex IT environment.
• You have a strong understanding of the ITIL framework and its practical application.
• You have experience working in multi-vendor environments and are familiar with SIAM (Service Integration and Management) principles.
• You understand supplier governance, service integration, and end-to-end service management.
• You can analyze service performance data and use insights to drive service improvements.
• You demonstrate excellent communication and stakeholder management skills.
• You are fluent in German and English, both spoken and written; relevant certifications such as ITIL Foundation (or higher) and SIAM Foundation are an advantage.

What You'll Love About Working Here

• Practical benefits: yearly financial bonus, private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and access to NAIS benefit platform.
• Award-winning development programs to support your career at every stage. Connected Manager - our leadership development program has already helped over 300 employees accelerate their growth!
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.
• Cutting-Edge Technology: Position yourself at the forefront of IT innovation, working with the latest technologies and platforms. Capgemini partners with top global enterprises, including 145 Fortune 500 companies.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

Get to know us

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram - @capgeminipl or visit our Facebook profile - Capgemini Polska. You can also find us on YouTube.

About Capgemini

Capgemini is the business transformation partner for enterprises in the age of AI. We help organizations imagine and build an intelligent, sustainable future, combining AI, technology and human ingenuity to transform how they operate, innovate and grow. With unique end-to-end capabilities spanning strategy, technology, engineering and intelligent operations, we bring together deep industry expertise and market-leading capabilities in AI, cloud and data to turn ambition into measurable business outcomes at scale. Supported by a robust ecosystem of partners and nearly 60 years of expertise, Capgemini is a responsible and diverse global organization of over 410,000 team members in more than 50 countries. The Group reported 2025 revenues of €22.5 billion.

Make it real | www.capgemini.com