ServiceNow Consultant

Capgemini; Wrocław; On-site; PLN 190,435 - 275,074; Full time

Benefits offered by this job

Private life insurance

Multisport card

Access to training platforms

Job summary

A global technology partner is looking for a ServiceNow Consultant based in Poland. The role involves building customer relationships by delivering solutions, translating business requirements into IT delivery, and ensuring ITIL aligned processes are followed. Ideal candidates will have strong analytical skills, experience in ITIL processes, and a command of English. The position offers opportunities for training, a hybrid working model, and an inclusive workplace culture.

Qualifications

• Experience with deployment and configuration of the ServiceNow platform.
• Awareness of IT asset management lifecycle processes.
• Willingness to work with new technologies.

Responsibilities

• Build and transition Service Management solutions.
• Translate customer's business requirements into IT delivery.
• Oversee ITIL aligned processes and procedures.

Skills

Strong analytical skills

Presentation and workshop facilitation

Experience in ITIL Service Management Processes

Excellent command of English

Tools

ServiceNow

CI Class Manager

Job description

Choose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Select your locationSelect your locationIndustriesChoose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Poznań, Opole, Wrocław, Lublin, Gdańsk, Warszawa, Katowice, Kraków# ServiceNow Consultant## **YOUR TASKS*** Build customer relationships by delivering at client expectations on assigned deliverables, proactively identifying add on work and assisting in identifying cross sales leads* Build and transition Service Management and Service Integration solutions* Carry out discovery process by gathering customer’s business requirements and/or assessing the maturity of the IT organization and the level of business* Translate customer’s business requirements into IT delivery, including IT principles* Oversee specific work / tasks or process streams including ensuring ITIL aligned processes, procedures and work instructions are produced to required standard and are trained upon## **YOUR PROFILE*** Strong analytical skills to evaluate the criticality of information collected from multiple sources, reconcile conflicts, decompose high-level information into detail* Presentation and workshops facilitation skills, ability to provide training to clients and internal team members* Experience in ITIL Service Management Processes (IT Asset Management Lifecycle processes as a plus)* Awareness of technologies and good practices that support ITSM solutions, integrations including CMDB and auto-discovery tooling* Understanding of functionalities of ServiceNow and ability to explain and recommend platform capabilities to maximize value of delivered service.* Willingness to work with new technologies and to acquire new skills* Excellent command of the English language and experience in communication across all levels of an IT organization, at the most senior level* Readiness for business travel**Nice to have:*** Expertise in SACM, SIAM, ServiceNow CMDB,* Hands-on experience in deployment, configuration or administration of the ServiceNow platform, familiarity with system automations and integration architecture* Experience with one or more ServiceNow Products other than ITSM such as HRSD, CSM, ITOM/CMDB - including CI Class Manager and Health module configuration, ITAM or SecOps as example (ideally on implementer level)* **Well-being culture**: medical care with Medicover, private life insurance, and Multisport card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast 'Let's talk about wellbeing' which you can listen to on Spotify.* **Access to over 70 training tracks** with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.* **Enjoy hybrid working model that fits your life** - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.* **Continuous feedback and ongoing performance discussions** thanks to our performance management tool GetSuccess supported by a transparent performance management policy.Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.or visit our Facebook profile — . You can also find us on .Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.Experience levelExperienced ProfessionalsLocationPoznań, Opole, Wrocław, Lublin, Gdańsk, Warszawa, Katowice, Kraków