ServiceNow Solution Architect: GenAI-Driven Automation

Sii Poland; Warszawa; Hybrid; PLN 170,000 - 260,000; Full time

Benefits offered by this job

Great Place to Work

Profit sharing

Medical care

Centre of internal trainings

Many experts you can learn from

Open and accessible management team

Regular integration events and trips

Comfortable and well-equipped offices

MySii app

Job summary

Sii Poland is seeking a ServiceNow Architect to lead the design and standardization of the platform for a financial industry project. You will shape cross-module solutions, set architectural standards, and partner with Platform Owner, Product Owner, and Enterprise Architect to ensure governance and security.

The role focuses on ITSM, CMDB, HRSD, GRC, CSM, and integrations, leveraging GenAI and automation to optimize processes and compliance.

Qualifications

• Min. 5 years of experience in the ServiceNow area (architecture / development / implementations).
• ServiceNow certifications CSA, CAD, CIS, CMA; CTA preferred and experience working in a regulated environment.
• Experience in designing secure integrations and solutions for organizations with high compliance requirements.
• Very good command of English – minimum B2 level.
• Willingness to work in a hybrid model with office presence requirements for Warsaw and non-Warsaw locations.
• Located in Poland and fluent in Polish.

Responsibilities

• Defining and developing the architecture of the ServiceNow platform in line with business strategy.
• Designing scalable solutions including ITSM, CMDB, HRSD, IRM/GRC, CSM, and integrations.
• Establishing architectural standards, patterns, and documentation, and supporting teams in delivery.
• Collaborating with stakeholders on governance and security.
• Building a cohesive ITSM model and optimizing processes through automation.

Skills

ServiceNow architecture

ITSM design

Security & compliance

Automation

Cross-module design

Education

CSA

CAD

CIS

CMA

CTA

Job description

Sii Poland is seeking a ServiceNow Architect to lead the design and standardization of the platform for a financial industry project. You will shape cross-module solutions, set architectural standards, and partner with Platform Owner, Product Owner, and Enterprise Architect to ensure governance and security.

The role focuses on ITSM, CMDB, HRSD, GRC, CSM, and integrations, leveraging GenAI and automation to optimize processes and compliance.