ServiceNow Architect: Drive Scalable ITSM & ITOM Solutions

Sii Poland; Poznań; On-site; PLN 180,000 - 280,000; Full time

Benefits offered by this job

Great Place to Work

Solid financial situation

Contracts with the biggest brands

Centre of internal trainings

Many experts you can learn from

Open and accessible management team

Profit sharing

Passion Sponsorship program

Regular integration events and trips

Comfortable and well-equipped offices

MySii app

Medical care

Job summary

Sii Poland is seeking a ServiceNow Architect to design and deliver scalable solutions across ITSM, ITOM, ITAM, HRSD, SecOps, and SPM. The role focuses on architecture, risk reporting, and stakeholder collaboration within a diverse European and US client base.

You will lead design efforts, contribute to technical offers, and guide project estimations while advancing ServiceNow practice maturity. This position requires residing in Poland and strong communication skills.

Qualifications

• Minimum 5 years of ServiceNow implementation experience.
• At least 2 years in a ServiceNow Architect role.
• Proven hands‑on experience with at least three different ServiceNow modules.
• Experience in consulting on ITSM tools implementation.
• Knowledge of other ITSM/BPM tools.

Responsibilities

• Designing and implementing solutions on the ServiceNow platform tailored to client needs.
• Supporting the creation of technical offers and project estimations.
• Defining optimal technological and architectural solutions.
• Identifying, predicting, and reporting technical risks in projects.
• Preparing documentation and presentations, including functional designs, technical specifications, and integration documentation.
• Collaborating with stakeholders to deliver effective and scalable solutions.
• Supporting the definition and development of ServiceNow's service strategy.

Skills

ServiceNow architecture

Module hands-on

ITIL knowledge

English fluency

Stakeholder collaboration

Project methodologies

ITSM consulting

ServiceNow tooling

Tools

ServiceNow

Job description

Sii Poland is seeking a ServiceNow Architect to design and deliver scalable solutions across ITSM, ITOM, ITAM, HRSD, SecOps, and SPM. The role focuses on architecture, risk reporting, and stakeholder collaboration within a diverse European and US client base.

You will lead design efforts, contribute to technical offers, and guide project estimations while advancing ServiceNow practice maturity. This position requires residing in Poland and strong communication skills.