ServiceNow Solution Architect

The Cloud People Germany; Kraków; Hybrid; PLN 180,000 - 300,000; Full time

Benefits offered by this job

Competitive compensation

Hybrid work model

Training & certifications

International team

Job summary

The Cloud People is seeking a Solution Architect to take a front-line, customer-facing role in our Consultancy team. You will design, architect and document ServiceNow solutions, translating complex business requirements into feasible designs that maximize out-of-the-box capabilities.

You will work closely with business stakeholders, guide Developers and Technical Architects, and contribute to presales with platform demos and SOW scoping.

Qualifications

• Proven experience as a Solution Architect or similar role delivering on the ServiceNow platform.
• Deep expertise in ServiceNow areas (ITSM, ITOM, HR, CSM, WSD).
• ServiceNow CIS certification(s) in your area.
• Strong understanding of business challenges and industry terminology in focus areas.
• Excellent communication, presentation, and stakeholder engagement skills.
• Experience with agile delivery, story writing, and iterative design.

Responsibilities

• Lead process and solution design for ServiceNow across ITSM, ITOM, HR, CSM and more.
• Collaborate with stakeholders through clarification meetings and workshops.
• Analyze requirements, identify gaps, and assess risks.
• Define architecture standards and governance for scalable implementations.
• Create high-level and low-level designs and agile artifacts.
• Provide accurate scoping and estimations for projects.
• Oversee quality assurance to ensure alignment with business goals.
• Share knowledge and train stakeholders and contribute to internal communities.
• Assist in presales with platform demos and SOW scoping.

Skills

Solution Architect

ServiceNow

Agile

Stakeholder Engagement

Tools

CIS Certification

Job description

Make an Impact with Us

As a Solution Architect (SAR) at The Cloud People, you will take a front seat in a 100% customer-facing role within our Consultancy organization, guiding organizations through their digital transformation journey. You will play a key role in designing, architecting, and documenting optimal solutions on the ServiceNow platform. Working closely with business stakeholders, your mission is to understand complex business requirements and translate them into feasible functional designs—maximizing out-of-the- box (OOTB) capabilities and minimizing unnecessary customization.

About Us

We are a leading, pure-play ServiceNow Elite Partner. Our unique culture has been the key to our success: we genuinely believe that work should be fun in order for people to perform at their very best. With strong growth over the past six years, we are now more than 400 ServiceNow consultants across Europe and Brazil, delivering business value and great experiences by simplifying the way people work.

What You Will Do

• Lead Process & Solution Design: Translate complex business needs into functional, scalable ServiceNow solutions within designated areas (ITSM, ITOM, HR, CSM, WSD, IRM, etc.). You will design solutions that follow best practices and maximize the reuse of standard OOTB functionalities.
• Collaborate with Stakeholders: Lead interactions, conduct clarification meetings, and moderate requirements-gathering workshops to ensure alignment between technical solutions and organizational goals.
• Requirement Analysis: Evaluate process and business requirement documentation, proactively detecting gaps and performing risk analysis.
• Own the Architecture & Governance: Define and enforce architecture standards, guidelines, and functional leadership to ensure that all implementations are scalable, maintainable, and aligned with enterprise architecture principles.
• Document Everything: Create and maintain comprehensive solution documentation, ranging from high-level designs (HLDs) to detailed low-level designs (LLDs) and agile artifacts (Epics/User Stories in the customer's preferred Agile tool).
• Drive Scoping & Estimation: Act as the authority before and during implementations to define optimal scopes, split implementation into phases, and provide accurate work estimations.
• Quality Assurance: Oversee the implementation process to ensure the ServiceNow solution optimally supports business objectives. You will initiate corrective actions if a misalignment occurs between the technical build and the business demand.
• Knowledge Sharing & Training: Empower clients by executing training for key stakeholders, superusers, and process owners. You will also participate as an active member in TCP internal expert communities.
• Contribute to Presales (Occasionally): Provide expert support with platform demos, Statement of Work (SOW) scoping, estimates, and responding to requirement specifications.

What We Are Looking For

• Proven experience as a Solution Architect, Subject Matter Expert, or similar role driving customer deliveries on the ServiceNow platform.
• Deep expertise in one or more major ServiceNow solution areas (e.g., ITSM, ITOM, HR, CSM, WSD).
• Relevant ServiceNow Certified Implementation Specialist (CIS) certification(s) in your area of expertise.
• Strong understanding of typical business challenges, industry terminology, and process best practices within your focus area.
• Proficiency in the technical and functional details of ServiceNow modules, with a strong ability to guide Developers and Technical Architects.
• Experience with agile delivery methods, story writing, and iterative design.
• Excellent communication, presentation, and stakeholder engagement skills.

What We Offer

• A competitive compensation package.
• A flexible, hybrid work model designed to support a healthy work-life balance.
• Exceptional opportunities for professional development, including company-sponsored training and certifications.
• A collaborative, dynamic, and highly supportive international team environment.

The TCP Culture

Becoming a Part Of The Cloud People Entails Joining An Ambitious Team Where The Culture Is Built Around Our 4 F's

• Fun: We have fun at work and foster a social and inclusive work environment.
• Fair: We have a fair and transparent grading system that promotes people for their skills and knowledge, giving everyone the opportunity to advance through training and certifications.
• Focus: We focus solely on the ServiceNow Platform to ensure that we can offer our customers the best competency available on the market.
• Future: We believe the future workplace is modern, flexible, and fuzz-free—encouraging creativity and limiting the need for dull reporting procedures.