ServiceNow Platform Architect

SIX; Warszawa; On-site; PLN 240,000 - 320,000; Full time

Job summary

SIX is seeking a ServiceNow Platform Architect to join our CIT team in Warsaw. You will shape and govern the ServiceNow architecture in a greenfield environment, influencing how the platform is built and evolves across the organization.

You will design scalable cross‑module solutions and drive standards, governance and best practices across the platform, ensuring a secure, compliant and future‑ready setup in a regulated environment.

Qualifications

• Bachelor’s degree in Computer Science, IT or a related field, or equivalent practical experience, ideally within regulated enterprise environments.

Responsibilities

• Accountable for the overall stability, performance and security of the ServiceNow platform.
• Ensure the ServiceNow platform architecture aligns with business strategy and delivers secure, scalable and future‑ready solutions.
• Define and maintain the long‑term technical platform roadmap release plan.
• Identify opportunities to maximize value from ServiceNow investments and improve service delivery through automation and standardization.
• Define platform and data architecture standards, patterns and documentation, ensuring design consistency and data integrity across the platform.
• Guide teams through solution design, technical delivery and environment strategy, ensuring alignment with architectural standards.
• Enforce technical governance across the platform through defined standards and design authority practices.
• Design cross‑module solutions across ITSM, CMDB, IRM/GRC, CSM, HRSD and related platform capabilities, ensuring end‑to‑end consistency and overseeing integrations.
• Define and own the CMDB and service modelling strategy (CSDM), and oversee CMDB health.
• Act as a trusted advisor by translating business requirements into effective ServiceNow solutions and clearly communicating architectural decisions and trade‑offs to technical and non‑technical stakeholders.
• Drive solution direction in close collaboration with the Platform Owner and Enterprise Architect, ensuring alignment with governance, security and overall platform strategy.

Skills

ServiceNow

ITSM

CMDB

CSDM

GRC

Security

Governance

Design Authority

Education

Bachelor's degree in Computer Science, IT or related field

Tools

Git

BMC Discovery

Job description

Do you want to shape how ServiceNow is used across the enterprise to drive transformation? We are looking for a ServiceNow Platform Architect to join our CIT team in Warsaw. In this role, you will take a key role in shaping and governing the ServiceNow architecture in a greenfield environment, with direct influence on how the platform is built and evolves across the organization.

You will design scalable cross-module solutions and drive standards, governance and best practices across the platform, ensuring a secure, compliant and future‑ready setup in a regulated environment. You will work closely with the Platform Owner and Enterprise Architecture as part of a structured design authority, playing a central role in building a strong and sustainable platform foundation in a complex enterprise landscape.

What You Will Do

Do you want to shape how ServiceNow is used across the enterprise to drive transformation? We are looking for a ServiceNow Platform Architect to join our CIT team in Warsaw. In this role, you will take a key role in shaping and governing the ServiceNow architecture in a greenfield environment, with direct influence on how the platform is built and evolves across the organization.

You will design scalable cross-module solutions and drive standards, governance and best practices across the platform, ensuring a secure, compliant and future‑ready setup in a regulated environment. You will work closely with the Platform Owner and Enterprise Architecture as part of a structured design authority, playing a central role in building a strong and sustainable platform foundation in a complex enterprise landscape.

What You Will Do

• Accountable for the overall stability, performance and security of the ServiceNow platform.
• Ensure the ServiceNow platform architecture aligns with business strategy and delivers secure, scalable and future‑ready solutions.
• Define and maintain the long‑term technical platform roadmap release plan.
• Identify opportunities to maximize value from ServiceNow investments and improve service delivery through automation and standardization.
• Define platform and data architecture standards, patterns and documentation, ensuring design consistency and data integrity across the platform.
• Guide teams through solution design, technical delivery and environment strategy, ensuring alignment with architectural standards.
• Enforce technical governance across the platform through defined standards and design authority practices.
• Design cross‑module solutions across ITSM, CMDB, IRM/GRC, CSM, HRSD and related platform capabilities, ensuring end‑to‑end consistency and overseeing integrations.
• Define and own the CMDB and service modelling strategy (CSDM), and oversee CMDB health.
• Act as a trusted advisor by translating business requirements into effective ServiceNow solutions and clearly communicating architectural decisions and trade‑offs to technical and non‑technical stakeholders.
• Drive solution direction in close collaboration with the Platform Owner and Enterprise Architect, ensuring alignment with governance, security and overall platform strategy.

What You Bring

• Bachelor’s degree in Computer Science, IT or a related field, or equivalent practical experience, ideally within regulated enterprise environments.
• Over 8 years of hands‑on ServiceNow experience in complex organizations with demanding compliance and audit requirements.
• ServiceNow certifications such as CSA, CAD, CIS ITSM – mandatory.
• Strong understanding of ServiceNow implementation strategies and best practices.
• CIS CSM, CIS GRC, CIS SecOps – preferred.
• CTA or CMA certifications – preferred.
• Experience with AI – a strong plus.
• Experience with Git – preferred.
• Proven ability to design secure and compliant integrations, as well as enterprise‑scale workflows.
• Experience designing CMDB models integrated with BMC Discovery in complex enterprise environments and governance frameworks – preferred.
• Ability to contribute to Design Authority reviews, ensuring alignment with enterprise architecture, governance and platform strategy – a strong plus.
• Experience in highly regulated environments – preferred.
• Fluent English communication skills (written and spoken). German language skills – preferred.