Senior Platform Architect

ServiceNow; Warszawa; On-site; PLN 120,000 - 160,000; Full time

Job summary

ServiceNow is seeking a Customer Success Senior Platform Architect in Warsaw, Poland. In this consultative role, you will be responsible for establishing a technical foundation in the ServiceNow Platform, guiding customers, and ensuring leading practices around technical governance and platform health. The ideal candidate will have over 8 years of experience in a SaaS environment, possess management consulting skills, and have proficiency in Polish. This role involves developing customer relationships and translating business goals into effective solutions.

Qualifications

• 8+ years progressive experience in professional services (SaaS).
• Polish language proficiency is mandatory (Native or C level).
• Large program experience in architecture and design.

Responsibilities

• Serve as an architectural advisor to guide customers and partners.
• Translate business goals into a customer roadmap.
• Manage technical governance and delivery operating model.

Skills

AI integration

Management consulting

Complex issue resolution

Enterprise architecture

Cloud application technology

Education

Equivalent education/experience in SaaS

Job description

Job Description

The Customer Success Senior Platform Architect is an advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that deliver outcomes. The Senior Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the health of the platform. This is a consultative role focused on guiding ServiceNow, partner and customer employees on the engagement team to provide a solution on an architecture designed for long-term success.

• Work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring, and implementation of solutions.
• Be an architectural advisor across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.
• Provide a variety of architectural knowledge across multiple workflows.
• Develop relationships with CoEI and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.
• Translate goals to outcomes into a customer roadmap.
• Translate business information and technical requirements into an architectural blueprint to achieve complex goals.
• Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications.
• Manage technical governance, and a delivery operating model and governance.
• Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.
• Support the sales effort by scoping and estimating the engagement and change orders.
• Be an active contributor of leading practices and expertise related to the ServiceNow platform.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• 8+ years progressive experience as part of a professional services (SaaS) organization; or equivalent education/experience.
• Polish language proficiency as mandatory (Native or C level).
• Management consulting experience.
• Success driving complex issues through analysis and resolution.
• Industry domain expertise.
• Large program experience leading architecture and design.
• Enterprise architecture experience.
• Cloud application technology experience.
• Right to work in country.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.