ServiceNow Developer (f/m/x)

Sii Poland; Wrocław; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Great Place to Work

Profit sharing

Centre of internal trainings

Many experts you can learn from

Open and accessible management team

Medical care

Job summary

Sii Poland is seeking a ServiceNow Developer in Poland to join a dynamic team optimizing and digitizing customer processes on the ServiceNow platform. You will work on incident, problem, change, CMDB, and knowledge management modules, building dashboards and integrations while following internal standards.

The role requires at least 2 years of hands-on ServiceNow experience, strong analytical and communication skills, and fluency in English and Polish.

Qualifications

• Minimum 2 years of experience as a ServiceNow Developer.
• Experience with core ServiceNow modules listed in the requirements.

Responsibilities

• Analyzing and participating in review sessions and SCRUM meetings.
• Creating and maintaining technical documentation and solution validation before deployment.
• Developing and administering ServiceNow configurations, security, data management, workflows, and integrations (REST/SOAP).
• Developing solutions, scripting (Business Rules, UI Actions, ACLs), Flow/Workflow, portals, widgets, and dashboards with reporting capabilities.
• Ensuring compliance with internal standards and identifying automation opportunities.
• Providing support in testing, deployment activities, and mentoring of less-experienced team members.

Skills

ServiceNow

Workflow/Flow

Scripting

Dashboards

REST/SOAP

Documentation

Communication

English proficiency

Polish language

Tools

Incident Management

Problem Management

Change Management

CMDB

Knowledge Management

Service Request Management

Job description

ServiceNow Team at Sii provides services to customers from various industries in Europe and the United States. We specialize in improving customer platforms, optimizing and digitizing process flows, and expanding platforms used within the customer organization. Our experience spans ITSM / ITOM / ITAM / HRSD / SecOps / SPM modules.

As a ServiceNow Developer, you will join the team working on many projects utilizing various modules and applications on the ServiceNow platform. Don’t miss this exciting opportunity!

Your tasks

• Analyzing and participating in review sessions – analyzing development needs and taking part in requirement analysis, design reviews, and SCRUM meetings
• Creating and maintaining documentation and technical solution validation before deployment
• Developing and administering ServiceNow, including configuration, security, data management, workflow, integrations (REST/SOAP), platform upgrades, and skipped record reviews
• Developing solutions, scripting (Business Rules, UI Actions, ACLs, etc.), Flow/Workflow creation, portals, widgets, and dashboards with reporting capabilities
• Ensuring compliance with internal development standards and identifying automation opportunities to improve user experience
• Providing support in testing, deployment activities, and mentoring of less-experienced team members

Requirements

• Minimum 2 years of experience as a ServiceNow Developer
• Experience with core ServiceNow modules like Incident Management, Problem Management, Change Management, Service Level Management, CMDB, Knowledge Management, Service Request Management
• Methodical and focused approach to work
• Good analytical and communication skills
• Excellent command of English, enabling effective and fluent communication
• Fluent Polish required
• Residing in Poland required

Nice to have

• Respective ServiceNow certifications

Job no. JOB-HNTAD

Sii ensures that all hiring decisions are made solely on the basis of qualifications and competence. We are committed to equal and fair treatment of all, regardless of legally protected characteristics. At Sii, we promote a diverse and inclusive work environment, in full compliance with applicable anti-discrimination laws.

Benefits For You

• Great Place to Work
• Solid financial situation
• Contracts with the biggest brands
• Centre of internal trainings
• Many experts you can learn from
• Open and accessible management team
• Profit sharing
• Passion Sponsorship program
• Regular integration events and trips
• Comfortable and well-equipped offices
• MySii app
• Medical care