ServiceNow Developer (f/m/x)

Sii Poland; Katowice; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Great Place to Work

Solid financial situation

Contracts with the biggest brands

Centre of internal trainings

Many experts you can learn from

Profit sharing

Sponsorship program

Regular integration events and trips

Comfortable and well-equipped offices

MySii app

Medical care

Job summary

Sii Poland is seeking a ServiceNow Developer to join our ServiceNow Team, delivering projects across Europe and beyond. You will work on incident, problem, change, and other modules, building integrations, dashboards, and automation to improve customer platforms.

The role requires hands-on scripting, API integrations (REST/SOAP), and adherence to internal standards. English fluency is essential; Polish language skills and Poland residence are required.

Qualifications

• Minimum 2 years of experience as a ServiceNow Developer.
• Experience with Incident, Problem, Change, SLM, CMDB, Knowledge, and Service Request Management.
• Methodical, focused work style with strong analytical skills.
• Excellent English; Polish language skills required; resident in Poland.

Responsibilities

• Analyze and participate in review sessions, requirement analysis, design reviews, and SCRUM meetings.
• Create and maintain documentation and validate technical solutions before deployment.
• Develop and administer ServiceNow: configuration, security, data management, workflows, and integrations (REST/SOAP).
• Build solutions with scripting (Business Rules, UI Actions, ACLs), flows, dashboards, and reporting.
• Ensure adherence to internal standards and identify automation opportunities to improve UX.
• Provide testing support, deployment activities, and mentor less experienced team members.

Skills

ServiceNow development

Analytical thinking

Communication skills

English proficiency

Polish fluency

Tools

ServiceNow platform

REST/SOAP integrations

Workflow/Flow design

Scripting: Business Rules/UI Actions/ACLs

Dashboards and reporting

Job description

ServiceNow Team at Sii provides services to customers from various industries in Europe and the United States. We specialize in improving customer platforms, optimizing and digitizing process flows, and expanding platforms used within the customer organization. Our experience spans ITSM / ITOM / ITAM / HRSD / SecOps / SPM modules.

As a ServiceNow Developer, you will join the team working on many projects utilizing various modules and applications on the ServiceNow platform. Don’t miss this exciting opportunity!

Your tasks

• Analyzing and participating in review sessions – analyzing development needs and taking part in requirement analysis, design reviews, and SCRUM meetings
• Creating and maintaining documentation, and technical solution validation before deployment
• Developing and administering ServiceNow, including configuration, security, data management, workflow, integrations (REST/SOAP), platform upgrades, and skipped record reviews
• Developing solutions, scripting (Business Rules, UI Actions, ACLs, etc.), Flow/Workflow creation, portals, widgets, and dashboards with reporting capabilities
• Ensuring compliance with internal development standards and identifying automation opportunities to improve user experience
• Providing support in testing, deployment activities, and mentoring of less-experienced team members

Requirements

• Minimum 2 years of experience as a ServiceNow Developer
• Experience on core ServiceNow modules like Incident Management, Problem Management, Change Management, Service Level Management, CMDB, Knowledge Management, Service Request Management
• Methodical and focused approach to work
• Good analytical and communication skills
• Excellent command of English, enabling effective and fluent communication
• Fluent Polish required
• Residing in Poland required

Nice to have

• Respective ServiceNow certifications

Job no. JOB-4TVE6

Sii ensures that all hiring decisions are made solely on the basis of qualifications and competence. We are committed to equal and fair treatment of all, regardless of legally protected characteristics. At Sii, we promote a diverse and inclusive work environment, in full compliance with applicable anti-discrimination laws.

Benefits For You

• Great Place to Work
• Solid financial situation
• Contracts with the biggest brands
• Centre of internal trainings
• Many experts you can learn from
• Open and accessible management teamProfit sharing
• Passion Sponsorship program
• Regular integration events and trips
• Comfortable and well-equipped offices
• MySii app
• Medical care