ServiceNow Analyst (f/m/x)

Sii Ukraine LLC; Polska; Hybrid; PLN 140,000 - 210,000; Full time

Job summary

Sii Ukraine LLC in Poland is seeking an experienced ServiceNow Business Analyst to bridge technology and business stakeholders across ITSM and related modules.

You will translate requirements, design solutions, and guide UAT, documentation, and training, ensuring alignment with BPMN standards and agile practices. Fluency in Polish and English is required, and residence in Poland is expected.

Qualifications

• Minimum 3 years of experience with the ServiceNow platform.
• Proven experience as a Business Analyst.
• Ability to work with both technology and business stakeholders daily.
• Strong problem-solving and communication skills.
• Familiarity with Agile/Scrum methodologies.
• Experience creating BPMN flow charts.
• Fluency in Polish and English is required.
• Residing in Poland is required.

Responsibilities

• Performing business analysis to understand customers’ expectations for ServiceNow out-of-the-box or custom solutions
• Translating user requirements into development specifications and supporting the development team whenever possible
• Designing solutions that align with stakeholders' requirements
• Creating and managing project and deliverable documentation
• Establishing technical requirements for the delivery team (user stories, acceptance criteria)
• Supervising development progress and guiding customers through the UAT phase
• Conducting necessary training for end-users on the platform’s usability and implemented solutions

Skills

ServiceNow

Business Analysis

Stakeholder mgmt

Agile/Scrum

BPMN

Polish

English

Tools

ServiceNow

Job description

This offer base language is English. Translate into Ukrainian.

Sii ServiceNow Competency Center provides services to customers from various industries in Europe and the United States. We specialize in improving customer platforms, optimizing and digitizing process flows, and expanding platform usage within the customer organization. Our experience spans among ITSM / ITOM / ITAM / HRSD / SecOps / SPM / CSM modules.

• Performing business analysis to understand customers’ expectations for ServiceNow out-of-the-box or custom solutions
• Translating user requirements into development specifications and supporting the development team whenever possible
• Designing solutions that align with stakeholders' requirements
• Creating and managing project and deliverable documentation
• Establishing technical requirements for the delivery team (user stories, acceptance criteria)
• Supervising development progress and guiding customers through the UAT phase
• Conducting necessary training for end-users on the platform’s usability and implemented solutions

Requirements

• Minimum 3 years of experience with the ServiceNow platform
• Proven experience as a Business Analyst
• Ability to work with both technology and business stakeholders daily
• Strong problem-solving skills
• Excellent communication skills, especially in addressing development issues, negotiating with customers, and implementing solutions based on ServiceNow best practices
• Familiarity with Agile/Scrum methodologies
• Experience in creating understandable flow charts according to BPMN guidelines
• Fluency in Polish and English is required
• Residing in Poland required

Nice to have

• ServiceNow Certified System Admin certification

Job no. JOB-873FL

Sii ensures that all hiring decisions are made solely on the basis of qualifications and competence. We are committed to equal and fair treatment of all, regardless of legally protected characteristics. At Sii, we promote a diverse and inclusive work environment, in full compliance with applicable anti-discrimination laws.

Sii Poland Group follows the Procedure for reporting law violations.