ServiceNow Analyst (f/m/x)

Sii Poland; Województwo pomorskie; Sur place; PLN 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Great Place to Work

Solid financial situation

Contracts with the biggest brands

Centre of internal trainings

Many experts you can learn from

Open and accessible management team

Profit sharing

Passion Sponsorship program

Regular integration events and trips

Comfortable and well-equipped offices

MySii app

Medical care

Résumé du poste

Sii Poland is looking for a ServiceNow Business Analyst to understand customer expectations for out-of-the-box or custom solutions and translate requirements into clear development specs. You will work with both technical and business stakeholders to design compliant solutions and manage project documentation.

In this role you will supervise development progress, guide customers through UAT, support production deployments, and conduct end-user training on the platform’s usability and implemented

Qualifications

• Must have 3+ years experience with ServiceNow platform.
• Proven experience as a Business Analyst.
• Able to work with both tech and business stakeholders daily.

Responsabilités

• Performing business analysis to understand customer expectations for ServiceNow solutions.
• Translating requirements into development specs and supporting the team.
• Designing solutions aligning with stakeholders' needs and BPMN guidelines.
• Creating and managing project and deliverable documentation.
• Managing technical requirements for delivery team (user stories, acceptance criteria).
• Supervising development progress and guiding customers through UAT.
• Overseeing production deployments and end-user training.

Connaissances

Polish fluency

English fluency

Communication skills

Problem solving

Agile/Scrum

Formation

ServiceNow Certified System Admin

Outils

JavaScript

REST API

Relational databases

Description du poste

Sii ServiceNow Competency Center provides services to customers from various industries in Europe and the United States. We specialize in improving customer platforms, optimizing and digitizing process flows, and expanding platform usage within the customer organization. Our experience spans among ITSM / ITOM / ITAM / HRSD / SecOps / SPM / CSM modules.

Your tasks

• Performing business analysis to understand customers’ expectations for ServiceNow out-of-the-box or custom solutions
• Translating user requirements into development specifications and supporting the development team whenever possible
• Designing solutions that align with stakeholders' requirements
• Creating and managing project and deliverable documentation
• Establishing technical requirements for the delivery team (user stories, acceptance criteria)
• Supervising development progress and guiding customers through the UAT phase
• Managing production deployment
• Conducting necessary training for end-users on the platform’s usability and implemented solutions

Requirements

• Minimum 3 years of experience with the ServiceNow platform
• Proven experience as a Business Analyst
• Ability to work with both technology and business stakeholders daily
• Strong problem-solving skills
• Excellent communication skills, especially in addressing development issues, negotiating with customers, and implementing solutions based on ServiceNow best practices
• Fundamental understanding of the technologies used within ServiceNow, such as JavaScript, REST API, and relational databases
• Familiarity with Agile/Scrum methodologies
• Experience in creating understandable flow charts according to BPMN guidelines
• Fluency in Polish and English is required
• Residing in Poland required

Nice to have

• ServiceNow Certified System Admin certification

Job no. JOB-873FL

Sii ensures that all hiring decisions are made solely on the basis of qualifications and competence. We are committed to equal and fair treatment of all, regardless of legally protected characteristics. At Sii, we promote a diverse and inclusive work environment, in full compliance with applicable anti-discrimination laws.

Benefits For You

• Great Place to Work
• Solid financial situation
• Contracts with the biggest brands
• Centre of internal trainings
• Many experts you can learn from
• Open and accessible management team
• Profit sharing
• Passion Sponsorship program
• Regular integration events and trips
• Comfortable and well-equipped offices
• MySii app
• Medical care