ServiceNow Administrator: Platform Admin & Optimization

ITConnect Sp. z o.o.; Warszawa; Hybrid; PLN 120,000 - 160,000; Full time

Job summary

ITConnect seeks a ServiceNow Administrator to manage and optimize the ServiceNow platform within an ICT Service Management environment in Poland. You will administer, configure, and maintain the ServiceNow platform, ensuring security, upgrades, incidents, and high availability.

You will gather business requirements, translate them into technical solutions, support enhancement projects, and contribute to risk management, disaster recovery, and service continuity.

Qualifications

• Experience administering the ServiceNow platform.
• Ability to translate business requirements into technical solutions.
• Strong focus on security, upgrades, incidents, and platform availability.

Responsibilities

• Administer, configure, and maintain the ServiceNow platform.
• Manage security, upgrades, incidents, and platform availability.
• Gather business requirements and translate them into technical solutions.
• Support ServiceNow enhancement projects and bug fixing activities.
• Contribute to risk management, disaster recovery, and service continuity.
• Deliver training, user support, and maintain technical documentation.

Skills

ServiceNow

Incident management

Requirements gathering

Training users

Tools

ServiceNow platform

Job description

ITConnect seeks a ServiceNow Administrator to manage and optimize the ServiceNow platform within an ICT Service Management environment in Poland. You will administer, configure, and maintain the ServiceNow platform, ensuring security, upgrades, incidents, and high availability.

You will gather business requirements, translate them into technical solutions, support enhancement projects, and contribute to risk management, disaster recovery, and service continuity.