ServiceNow Administrator

Software Mind; Warszawa; Hybrid; PLN 100,000 - 150,000; Full time

Benefits offered by this job

Flexible remote cooperation

International projects

Travel opportunities

Private healthcare and life insurance

Multisport card

Language classes

Job summary

Software Mind is seeking a skilled ServiceNow Administrator to join a remote, long-term engagement building a new platform for a Dutch cloud services provider serving the public sector. You will replace an old instance with an up-to-date implementation, working in a small senior team with direct client contact and growth potential into ITOM, CMDB and CSDM work.

You will handle incidents, manage users and roles, configure catalog items and notifications, and ensure platform health across

Qualifications

• Valid ServiceNow CSA certification.
• Valid ServiceNow Data Foundations.
• Minimum 2 years hands-on ServiceNow administration (users, roles, groups, ACLs, update sets, scheduled jobs, notifications, catalogue items, form configuration).
• Practical experience with incident, request and change handling in a live production environment with SLAs.
• Fluent English, spoken and written, with client stakeholder contact.
• Remote role in a small team with independent queue management.
• Working knowledge of ITIL practices.

Responsibilities

• Handle daily incidents, service requests and user questions on the ServiceNow platform, adhering to SLAs.
• Administer users, roles, groups and access rights, including ACL configuration and periodic access reviews.
• Configure the platform in day-to-day operation: catalogue items, forms, notifications, assignment rules and scheduled jobs.
• Monitor scheduled jobs, integrations and error logs and act on issues before users report them.
• Troubleshoot configuration and integration issues at second line and determine if design change is needed.
• Promote changes between environments using update sets, following release and change management rules.
• Document administration procedures and build SOPs for repeatable requests.
• Collaborate with developers and architects to bring operations perspective to designs and changes.

Skills

CSA (ServiceNow)

Data Foundations

2+ years ServiceNow admin

Incident & change handling

ITIL awareness

English fluency

Job description

Software Mind develops solutions that make an impact for companies around the globe. Tech giants & unicorns, transformative projects, emerging technologies and limitless opportunities – these are a few words that describe an average day for us. Building cross-functional engineering teams that take ownership and crave more means we’re always on the lookout for talented people who bring passion and creativity to every project. Our culture embraces openness, acts with respect, shows grit & guts and combines employment with enjoyment.

Job Description

Project – the aim you’ll have

You will join the ServiceNow team building a new platform for a Dutch provider of cloud services to the public sector. We are replacing an instance customised over 10+ years with a clean, out-of-the-box implementation on the latest release. Small senior team of developers and architects, direct client contact, fully remote. A long-term engagement with room to grow towards ITOM, CMDB and CSDM work.

Roll – how you’ll contribute

• Handle daily incidents, service requests and user questions on the ServiceNow platform, working to agreed SLAs and priority rules
• Administer users, roles, groups and access rights, including ACL configuration and periodic access reviews
• Configure the platform in day-to-day operation: catalogue items, forms, notifications, assignment rules and scheduled jobs
• Keep the platform healthy by monitoring scheduled jobs, integrations and error logs, and acting on what they show before users report it
• Troubleshoot configuration and integration issues at second line: resolve what is a configuration matter, escalatethe requirement requires a design change
• Promote changes between environments using update sets, following release and change management rules
• Document administration procedures and build standard operating procedures, so recurring requests become repeatable rather than person-dependent
• Work closely with developers and architects, bringing the platform operations perspective into designs and changes

Qualifications

Expectations – the experience you need

• Valid ServiceNow Certified System Administrator (CSA)
• Valid ServiceNow Certified Data Foundations
• Minimum 2 years of hands‑on ServiceNow administration: users, roles, groups, ACLs, update sets, scheduled jobs, notifications, catalogue items and form configuration
• Practical experience with incident, request and change handling in a live production environment with SLAs
• Ability to diagnose configuration and integration errors independently (system and transaction logs, REST payloads) without escalating to a developer
• Fluent English, spoken and written, and comfort with daily direct contact with client stakeholders
• Ownership and independence: a remote role in a small team, with a client that expects its platform administrator to run their own queue
• Working knowledge of ITIL practices

Additional skills – the edge you have

• Experience with ServiceNow ITOM (Discovery, Service Mapping, Event Management)
• CMDB and CSDM experience: class model, CI relationships, import sets and data quality
• Exposure to a multi‑tenant or managed service provider setup
• Dutch language, or previous experience working with a Dutch client

Additional Information

What we offer:

• Flexible and remote cooperation options
• International projects with leading global clients
• Travels related to international projects
• Non‑corporate atmosphere
• Access* to language classes
• Access* to knowledge‑sharing initiatives
• Access* to private healthcare and life insurance
• Access* to multisport card

*The availability and terms of individual benefits may vary depending on the chosen form of cooperation.