ServiceNow Developer

Cronos Europa; Warszawa; On-site; PLN 180,000 - 260,000; Full time

Benefits offered by this job

International work environment

Continuous learning opportunities

Professional development

Job summary

Cronos Europa is seeking an experienced ServiceNow Developer to support maintenance, implementation, and customization of ServiceNow solutions for a leading European institution. The role involves developing, testing, deploying enhancements, and ensuring secure, scalable service management across international teams.

The successful candidate will work with architects, administrators, and business stakeholders, contribute to platform upgrades, and deliver high-quality documentation and solutions

Qualifications

• Bachelor’s degree in Computer Science, IT, Software Engineering, or related field.
• Proven experience developing and configuring ServiceNow solutions.
• Strong knowledge of ServiceNow platform architecture and capabilities.
• Experience with ServiceNow customization, workflows, forms, catalog items, and business rules.
• Experience developing, testing, and deploying platform enhancements.
• Understanding of IT Service Management (ITSM) principles and processes.
• Ability to produce clear technical and operational documentation.
• Excellent communication and stakeholder management abilities.

Responsibilities

• Design, configure, and customize ServiceNow solutions to meet business and technical requirements.
• Analyse and assess new functional requirements and propose effective technical solutions.
• Develop, test, validate, and deploy ServiceNow enhancements and custom applications.
• Conduct application reviews and code reviews to ensure quality, maintainability, and security.
• Collaborate with architects, administrators, and cross-functional teams on development initiatives.
• Manage and maintain ServiceNow platform components, configurations, and integrations.
• Support ServiceNow upgrades, patches, and platform releases.
• Troubleshoot incidents, resolve defects, and implement corrective actions.
• Ensure the proper functioning of integrations between ServiceNow and external systems.
• Provide day-to-day operational support and implement service improvements.
• Produce and maintain technical, operational, and user documentation.
• Contribute to solution design activities and provide technical recommendations.
• Support project planning, implementation activities, and continuous improvement initiatives.
• Contribute to platform security, risk management, and operational resilience practices.
• Ensure delivery of high-quality solutions aligned with best practices and governance standards.

Skills

Analytical skills

Problem solving

Communication

Stakeholder management

Independent work

Team collaboration

Education

Bachelor’s degree in Computer Science / IT / Software Engineering

Tools

ServiceNow

ITSM

ITIL

Platform integrations

Job description

Cronos Europa is a leading IT and digital transformation partner dedicated exclusively to European Institutions and agencies, delivering mission-critical solutions that shape Europe’s digital future. As part of the Cronos Group, one of the most innovative and fastest-growing technology ecosystems in Europe, we combine deep institutional knowledge with engineering excellence to support large-scale digital initiatives across the European Union.

With over 1,000 specialists across Belgium, Luxembourg, and the Netherlands, we help European Institutions achieve their digital transformation objectives through reliable, secure, and innovative technology solutions.

About the Job

We are looking for an experienced ServiceNow Developer to support the maintenance, implementation, and customization of ServiceNow solutions for a leading European institution.

In this role, you will contribute to the development and continuous improvement of enterprise service management solutions, working closely with architects, administrators, business stakeholders, and technical teams. You will play a key role in delivering new functionalities, ensuring platform stability, and supporting business processes through scalable and secure ServiceNow implementations.

This is an excellent opportunity for a professional passionate about digital transformation, automation, and service management technologies within a highly collaborative and international environment.

Key Responsibilities

• Design, configure, and customize ServiceNow solutions to meet business and technical requirements.
• Analyse and assess new functional requirements and propose effective technical solutions.
• Develop, test, validate, and deploy ServiceNow enhancements and custom applications.
• Conduct application reviews and code reviews to ensure quality, maintainability, and security.
• Collaborate with architects, administrators, and cross-functional teams on development initiatives.
• Manage and maintain ServiceNow platform components, configurations, and integrations.
• Support ServiceNow upgrades, patches, and platform releases.
• Troubleshoot incidents, resolve defects, and implement corrective actions.
• Ensure the proper functioning of integrations between ServiceNow and external systems.
• Provide day-to-day operational support and implement service improvements.
• Produce and maintain technical, operational, and user documentation.
• Contribute to solution design activities and provide technical recommendations.
• Support project planning, implementation activities, and continuous improvement initiatives.
• Contribute to platform security, risk management, and operational resilience practices.
• Ensure delivery of high-quality solutions aligned with best practices and governance standards.

Profile Requirements

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field.
• Proven experience developing and configuring ServiceNow solutions.
• Strong knowledge of ServiceNow platform architecture and capabilities.
• Experience with ServiceNow customization, workflows, forms, catalog items, and business rules.
• Experience developing, testing, and deploying platform enhancements.
• Understanding of IT Service Management (ITSM) principles and processes.
• Experience troubleshooting complex technical issues and implementing sustainable solutions.
• Knowledge of system integrations and enterprise application environments.
• Ability to produce clear technical and operational documentation.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Ability to work independently as well as within multidisciplinary teams.
• Professional proficiency in English.

Desired Assets

• ServiceNow certifications.
• Experience working within large-scale enterprise environments.
• Knowledge of ITIL frameworks and service management best practices.
• Experience supporting digital transformation programmes.
• Familiarity with platform security, governance, and compliance requirements.
Experience working with European Institutions, public sector organisations, or international environments.
• Knowledge of automation, service orchestration, and process optimization solutions.
• Experience working in multicultural and international teams

What We Offer

• The opportunity to contribute to high-impact projects supporting European Institutions.
• Challenging assignments within complex enterprise environments.
• Exposure to innovative technologies and digital transformation initiatives.
• A collaborative and international working environment.
• Continuous learning and professional development opportunities.
• A culture built on quality, innovation, teamwork, and empowerment.

If you wish to integrate a dynamic structure on a human scale while working with the latest technologies, don't wait anymore and join Cronos Europa!