Service Contracts & Administration Specialist

Mettler Toledo AG; Warszawa; On-site; PLN 126,903 - 190,355; Full time

Job summary

Mettler Toledo AG in Warsaw, Poland, is seeking a Service Administration Specialist (all genders) to join our Back-office Team. You will manage customer data and administer service contracts in an English-speaking environment.

Your responsibilities include responding to customer inquiries, overseeing contract invoicing, and collaborating with business partners to ensure smooth operations.

Responsibilities

• Manage and update customer data within the system based on information received from technicians and customers.
• Administer and maintain service contracts effectively.
• Respond promptly and professionally to customer email inquiries related to contract maintenance.
• Create and implement agreed contract features tailored to the appropriate services.
• Oversee contract invoicing, ensuring timely and accurate billing to customers.
• Collaborate closely with business partners in supported countries to maintain smooth operations.
• Ensure all relevant documents are electronically archived completely and in a timely manner.
• Prepare and analyze statistics and reports related to service administration.

Job description

Mettler Toledo AG in Warsaw, Poland, is seeking a Service Administration Specialist (all genders) to join our Back-office Team. You will manage customer data and administer service contracts in an English-speaking environment.

Your responsibilities include responding to customer inquiries, overseeing contract invoicing, and collaborating with business partners to ensure smooth operations.