Service Administration Specialist with English (All genders)

Mettler-Toledo International, Inc; Warszawa; Hybrid; PLN 52,000 - 68,000; Full time

Benefits offered by this job

Hybrid work model

Annual reward

Medical care (Medicover)

Dental package (Medicover)

Life insurance

Sports card

Language courses

Training and wellbeing programs

Job summary

Mettler-Toledo International, Inc in Warsaw, Poland seeks a Service Administration Specialist to handle service orders, invoicing, data management and contract administration in a back-office role. The position offers onboarding, a long-term cooperation and a hybrid work model with three days in the office weekly.

You will work with a multi-national team, ensure timely billing and document archiving, and develop knowledge of processes and systems with full onboarding support.

Qualifications

• Professional experience in similar positions.
• Very good knowledge of English (B2).
• Well-developed MS Office skills.
• Quick to learn and detail-oriented.
• Ability to work according to clearly defined rules and manage priorities while meeting deadlines.

Responsibilities

• Process service orders, ensuring quality and completeness of reports from technicians.
• Invoice services, repairs and installations and ensure timely billing.
• Manage customer data and update the system based on information from technicians or customers.
• Manage service contracts and related documentation.
• Handle customer inquiries and process complaints with proper documentation.
• Ensure complete and timely electronic archiving of all relevant documents.

Skills

MS Office skills

Detail-oriented

Organizational skills

Prioritization

Communication skills

Tools

MS Office

Job description

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Our Opening and Your Responsibilities

We would like to invite you to join our team for a back-office position within Service Administration. The job title in the job contract will be Service Administration Specialist (All genders).

Your tasks:

• Process service orders, control quality and completeness of reports delivered by technicians,
• Invoice of services, repairs and installations, ensure timely and accurate billing to customers,
• Manage customer data, update data in the system based on information delivered by technicians or customers,
• Manage service contract,
• Handling customer inquiries,
• Processing customer complaints (controlling quality of the created invoices and completeness of reports delivered by technicians, checking the correctness of the issued documents, issuing relevant corrections),
• Ensure complete and timely electronic archiving all relevant documents.

Does it sound interesting to you? Even if you don’t have experience in this area, we’d still love to hear from you! If you’re organized, eager to learn, and motivated to develop, we’ll provide full onboarding and guide you through our systems and processes every step of the way.

What You Need to Succeed

• Professional experience in similar positions,
• Very good knowledge of English (B2),
• Well-developed MS Office skills,
• Quick to learner and detail-oriented,
• Ability to work according to clearly defined rules and to manage priorities while meeting deadlines.

Our Offer to You

• Contract of employment [umowa o pracę], we are looking for a long term cooperation,
• Annual reward,
• Flexible working hours,
• Hybrid work model (3 days of work from the office per week),
• A diverse and inclusive workplace,
• Festive benefits paid in April and December,
• Medical care with basic dental package (Medicover), with possibility to extend to Damian Medical Center,
• Possibility to extend medical care to family members,
• Life insurance with possible extended scope,
• Sports card (Medicover),
• Language courses,
• A vast training offer to support your development,
• Wellbeing activities, CSR, with space for your initiatives*,
• Discounts for meals and special offers at Platan Business Park.

*We are focusing on entertainment and supporting your physical and mental health – check out our LinkedIn profile!

The recruitment process consists of the following steps:

• CV selection – we contact selected candidates
• Phone screening with a Recruiter (approx. 15 min)
• Initial interview with the Manager and Recruiter (video conference, approx. 1 hour)

The information obligation arising from Article 18 [3ca] of the Labor Code is fulfilled before establishing the employment.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy.