Service Center Support Specialist (German & Polish Speaker)

Infotree Global Solutions Inc.; Warszawa; Hybrid; PLN 65,000 - 95,000; Full time

Job summary

Infotree Global Solutions Inc. in Warsaw is seeking a People & Organization Service Center Support Specialist (German-speaking) to join our Shared Services team in a hybrid role.

You will be the first point of contact for employees, managers, and HR Partners, handling inquiries on HR processes, systems, policies, and services across multiple countries. The ideal candidate has at least one year of experience in customer service, HR operations, or shared services, and is fluent in German and

Qualifications

• At least one year of experience in customer service, HR operations, or shared services.
• Fluent in German and Polish.
• Excellent communication, problem-solving, and stakeholder management skills.

Responsibilities

• Be the first point of contact for employees, managers, and HR Business Partners, providing support on HR processes, systems, policies, and services across multiple countries.
• Resolve inquiries via phone, chat, and ticketing systems; maintain accurate HR records and ensure data privacy compliance.
• Contribute to continuous process improvements within the HR service center.

Skills

Customer service

HR operations

Shared services

Stakeholder management

Problem solving

Communication

Tools

Ticketing systems

HRIS

Job description

People & Organization Service Center Support Specialist (German-speaking)

We are seeking a customer-focused People & Organization Service Center Support Specialist to join our Shared Services team in Warsaw.

In this hybrid role, you will be the first point of contact for employees, managers, and HR Business Partners, providing support on HR processes, systems, policies, and services across multiple countries. You will resolve inquiries via phone, chat, and ticketing systems, ensure high-quality customer service, maintain accurate HR records, and contribute to continuous process improvements while ensuring compliance with data privacy regulations.

The ideal candidate has at least one year of experience in customer service, HR operations, or a shared services environment, is fluent in German and Polish, and demonstrates excellent communication, problem-solving, and stakeholder management skills.