HR Service Consultant with German

JLL; Warszawa; Hybrid; PLN 60,000 - 100,000; Full time

Benefits offered by this job

Permanent contract

Private healthcare

cafeteria system

Life insurance

Employee assistance program

Hybrid work environment

Remote work option

Job summary

JLL in Warsaw is seeking a Consultant with German language skills to deliver HR operations support across the employee lifecycle. You will handle tier 1 queries, maintain Workday data, and guide managers and employees through procedures with a service-oriented approach.

The role requires fluent English and German, strong organizational skills, and proficiency in MS Office. A hybrid work model with a modern Warsaw workspace is offered, along with comprehensive benefits.

Qualifications

• Fluent written and verbal English and German.
• Preferably prior HR or admin experience in corporate structures.
• Strong organizational skills with keen attention to detail and ability to deliver on time.
• Service-oriented attitude, prioritizing customers.
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).
• Genuine interest in HR topics with a willingness to learn.

Responsibilities

• Handle tier 1 (simple) queries and assist with resolving semi-complex or complex queries and transactions related to core HR processes.
• Maintain accurate data in the Workday platform, documenting life cycle events (promotions, transfers, contract extensions, etc.).
• Communicate and distribute processes, policies, and documentation to employees, guiding them through the query resolution process.
• Meet or exceed KPIs, SLAs, and customer service standards.
• Conduct quality checks on critical HR transactions following the quality framework.
• Assist in building and maintaining a knowledge base for case management.

Skills

English and German fluency

MS Office

HR / customer service

Organizational skills

Attention to detail

Workday familiarity

Tools

Workday

Job description

As a Consultant with German language skills, you will play a pivotal role in delivering exceptional HR operations service. Your primary focus will be on providing outstanding customer service, supporting both managers and employees, and effectively resolving queries throughout the employee lifecycle.

Duties & responsibilities

• Handle tier 1 (simple) queries and assist with resolving semi-complex or complex queries and transactions related to core HR processes
• Maintain accurate data in the Workday platform, ensuring that employee life cycle events such as promotions, transfers, contract extensions, and other job changes are properly documented
• Communicate and distribute processes, policies, and relevant documentation to employees, guiding them through the query resolution process
• Consistently meet or exceed agreed-upon KPIs, SLAs, and customer service standards, demonstrating a high level of proficiency
• Conduct quality checks on critical HR transactions processed by the team, following the defined quality framework
• Assist in building and maintaining a knowledge base for case management, ensuring that valuable information is readily accessible

Key skills

• Fluent proficiency in written and verbal communication in English and German
• Preferably, previous professional experience in HR, customer service, or administration within corporate structures
• Demonstrated strong organizational skills, with keen attention to detail and the ability to deliver on time
• Service-oriented attitude, consistently putting the needs of customers first
• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook)
• Genuine interest in HR-related topics, with a desire to continuously learn and develop in this area

What we offer

• Competitive Rewards & Benefits: Permanent contract, private healthcare, cafeteria system, life insurance, and employee assistance program
• Flexible Work Environment: Hybrid model in premium Warsaw Spire workspace with state-of-the-art facilities and metro access, or possibility to work remotely
• Career Development & Growth: Robust development opportunities with 80% employee participation in structured programs, AI upskilling, and professional training
• Stability & Recognition: 78% employee recommendation rate, recognized for 18 consecutive years as one of the World's Most Ethical Companies
• Inclusive & Supportive Culture: Strong commitment to Diversity, Equity & Inclusion across multiple employee resource groups and initiatives
• Global Perspective: 60 nationalities and 40 languages represented, offering rich cultural exchange and collaboration opportunities