Senior Team Lead, Logistics Ops & Service Excellence

DSV; Polska; On-site; PLN 150,000 - 210,000; Full time

Benefits offered by this job

Sports card

Private medical care

Group insurance

Sharing costs of English course

Bonus payment system

Holiday bonuses

Employee referral program

Comprehensive onboarding program

Internal training catalogue

Possibility to implement new ideas

Job summary

DSV in Poland seeks a skilled Operations Manager to supervise exception handling and lead the Domestic Operations Team. You will minimize impact from disruptions, maintain documentation, and coordinate parcel opening procedures through a designated committee.

The role requires strong leadership, analytical thinking, and a customer-focused mindset to resolve issues and preserve service quality in a fast-paced logistics environment.

Qualifications

• Experience in managing business operations within the transport, forwarding, and logistics (TSL) industry.
• Proven experience in effective team management.
• Strong analytical and problem-solving skills.
• Ability to work effectively in a dynamic environment.

Responsibilities

• Supervising the exception handling process within the branch (claims and service disruptions).
• Coordinating the work of the Claims and Service Disruptions Team (Domestic Operations Team).
• Minimizing the quality and financial impact of process-related issues.
• Maintaining accurate documentation related to exceptions, disposal, and destruction processes.
• Organizing official parcel opening procedures conducted by a designated committee.
• Handling inquiries and maintaining contact with customers, carriers, and couriers within the assigned scope to ensure the highest quality of service and resolve operational issues efficiently.

Skills

Team management

Analytical skills

Problem-solving

Dynamic environment

Job description

DSV in Poland seeks a skilled Operations Manager to supervise exception handling and lead the Domestic Operations Team. You will minimize impact from disruptions, maintain documentation, and coordinate parcel opening procedures through a designated committee.

The role requires strong leadership, analytical thinking, and a customer-focused mindset to resolve issues and preserve service quality in a fast-paced logistics environment.