Logistics Admin Specialist - Customer-Focused Freight Support

Dsv Air & Sea SAU; Toruń; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Employment contract

Internal training catalogue

Possibility to implement new ideas

Sports card

Private medical care

Group insurance

Shared costs of English course

Employee referral program

Job summary

DSV – Global transport and logistics in Poland is seeking a Customer Service specialist to maintain high-quality service in domestic road freight operations. The role involves handling email and phone communications with customers and branch offices, and ensuring information is complete and accurate.

You will work with process KPIs and contribute to continuous improvement initiatives, with shift requirements and a customer‑oriented mindset essential for success.

Qualifications

• Willingness to work in a shift system.
• Experience in customer service.
• Proficiency in using Microsoft Office applications.
• Attention to detail, accuracy, and strong analytical skills.
• Ability to independently seek solutions and identify new opportunities.
• Strong communication skills and a customer-oriented mindset.
• Ability to work effectively in a fast-paced environment and respond to emerging challenges.

Responsibilities

• Delivering the highest quality service within domestic road freight operations.
• Handling email and telephone communication with Customers and Branch Offices.
• Ensuring the completeness and accuracy of information.
• Working with assigned process KPIs and participating in continuous improvement initiatives.

Skills

Customer service

MS Office

Attention to detail

Analytical skills

Problem solving

Communication skills

Fast-paced environment

Tools

Microsoft Office

Job description

DSV – Global transport and logistics in Poland is seeking a Customer Service specialist to maintain high-quality service in domestic road freight operations. The role involves handling email and phone communications with customers and branch offices, and ensuring information is complete and accurate.

You will work with process KPIs and contribute to continuous improvement initiatives, with shift requirements and a customer‑oriented mindset essential for success.