Logistics Administrative Specialist - Customer Care

DSV - Global Transport and Logistics; Toruń; On-site; PLN 52,000 - 78,000; Full time

Benefits offered by this job

Employment contract

Comprehensive onboarding program

Internal training catalogue

Possibility to implement new ideas

Sports card

Private medical care

Group insurance

Sharing the costs of English course

Bonus payment system

Holiday bonuses

Employee referral program

Job summary

DSV – Global Transport and Logistics in Poland is seeking a dedicated Customer Service Specialist for our domestic road freight operations. You will deliver high-quality service, handle inquiries by email and phone, and ensure information is complete and accurate.

Join a fast-moving team and work with process KPIs, contributing to continuous improvement. We value proactive problem solving, strong communication, and a customer-oriented mindset to support our growing logistics network.

Qualifications

• Willingness to work in a shift system.
• Experience in customer service.
• Proficiency in using Microsoft Office applications.
• Attention to detail, accuracy, and strong analytical skills.
• Ability to independently seek solutions and identify new opportunities.
• Strong communication skills and a customer-oriented mindset.
• Ability to work effectively in a fast-paced environment and respond to emerging challenges.

Responsibilities

• Delivering the highest quality service within domestic road freight operations.
• Handling email and telephone communication with Customers and Branch Offices.
• Ensuring the completeness and accuracy of information.
• Working with assigned process KPIs and participating in continuous improvement initiatives.

Skills

Customer service

MS Office

Attention to detail

Communication skills

Problem solving

Job description

DSV – Global Transport and Logistics in Poland is seeking a dedicated Customer Service Specialist for our domestic road freight operations. You will deliver high-quality service, handle inquiries by email and phone, and ensure information is complete and accurate.

Join a fast-moving team and work with process KPIs, contributing to continuous improvement. We value proactive problem solving, strong communication, and a customer-oriented mindset to support our growing logistics network.