Senior ServiceNow Developer — ITSM & Integrations

Sopra Steria; Katowice; Hybrid; PLN 134,000 - 179,000; Full time

Benefits offered by this job

Luxmed

Medicover Sport

Worksmile

Languages learning platform

Referral bonus

Life insurance

Conferences

Tech Lunches

Communities participation

Free parking

Fresh fruits

Workation

Job summary

Sopra Steria Polska is seeking a Senior Software Engineer (Senior ServiceNow Developer) to contribute to client projects from Katowice. You will analyze requirements, design, configure and develop on the ServiceNow ITSM module.

The role requires EU citizenship and Poland residency, English proficiency, and willingness for occasional business trips. You will join Agile teams delivering high-quality platform solutions.

Qualifications

• Solid hands-on ServiceNow development experience (~4–5 years).
• Good knowledge of ITSM and the ServiceNow platform.
• Practical experience with CMDB, CI classes, relationships and data imports.
• Experience with REST integrations, IntegrationHub, Import Sets/Transform Maps and scripting.
• Good ServiceNow scripting skills: Business Rules, Script Includes, Client Scripts, GlideRecord, Flow Designer, etc.
• Understanding of data modelling and ability to translate functional/data requirements into ServiceNow configurations.
• Ability to analyse existing solutions, troubleshoot issues and independently implement moderate-complexity changes.
• Experience with upgrades, maintenance and day-to-day evolution of ServiceNow ITSM processes.
• Experience with Discovery, Identification and Reconciliation Engine (IRE), CSDM, Service Graph Connectors, Security Operations or ServiceNow instance consolidation would be an advantage.

Responsibilities

• Participate in ServiceNow implementation, enhancement, and optimization projects.
• Analyze business requirements and translate them into scalable ServiceNow solutions.
• Design, configure, and develop solutions on the ServiceNow platform, primarily within the ITSM module.
• Develop and maintain workflows, integrations, catalog items, business rules, script includes, and other custom platform components.
• Implement new functionalities and enhancements in accordance with business and technical requirements.
• Troubleshoot complex issues, perform root cause analysis, and implement long-term solutions.
• Review, optimize, and refactor custom code to ensure performance, maintainability, and compliance with ServiceNow best practices.
• Support platform upgrades, patches, and releases, including testing and validation activities.
• Monitor and maintain integrations and APIs to ensure reliable platform operations.
• Maintain up-to-date technical documentation for configurations, integrations, and custom developments.
• Collaborate with stakeholders, consultants, and Agile teams to deliver high-quality solutions.
• Recommend and implement continuous improvements to enhance platform functionality, performance, and user experience.

Skills

ServiceNow development

ITSM knowledge

CMDB / CI data

REST integrations

Scripting

Data modeling

Upgrades maintenance

Discovery / IRE / CSDM

English fluency

Tools

REST integrations

Job description

Sopra Steria Polska is seeking a Senior Software Engineer (Senior ServiceNow Developer) to contribute to client projects from Katowice. You will analyze requirements, design, configure and develop on the ServiceNow ITSM module.

The role requires EU citizenship and Poland residency, English proficiency, and willingness for occasional business trips. You will join Agile teams delivering high-quality platform solutions.