Senior ServiceNow Architect - ITSM/ITOM Solutions

Sii Poland; Rzeszów; On-site; PLN 150,000 - 210,000; Full time

Benefits offered by this job

Great Place to Work

Centre of internal trainings

Profit sharing

Medical care

Open management

Job summary

Sii Poland is seeking an experienced ServiceNow Architect to design and evolve scalable solutions across ITSM, ITOM, ITAM, HRSD, SecOps, and SPM for European and U.S. clients. You will work on architecture, module implementations, and technical offers.

You will collaborate with stakeholders, define service strategies, produce designs and integration specs, and mentor teams. The role requires strong ITIL knowledge and certifications are a plus; Polish residency is expected.

Qualifications

• Minimum 5 years of ServiceNow implementations and at least 2 years of experience in a ServiceNow Architect role.
• Very good understanding of ServiceNow platform architecture and products.
• Proven hands-on experience with at least three different ServiceNow modules.
• Experience in consulting on ITSM tools implementation.
• Knowledge of other ITSM/BPM tools.
• Familiarity with project methodologies such as PMP, PRINCE2, or Agile.
• Strong understanding of ITIL principles.
• Fluency in English (written and spoken).
• Strong communication skills and the ability to collaborate with both technical and non-technical stakeholders.
• Well-developed analytical, interpersonal, and presentation skills.
• Residing in Poland required.

Responsibilities

• Designing and implementing solutions on the ServiceNow platform tailored to client needs.
• Supporting the creation of technical offers and project estimations.
• Defining optimal technological and architectural solutions.
• Identifying, predicting, and reporting technical risks in projects.
• Preparing documentation and presentations, including functional designs, technical specifications, and integration documentation.
• Collaborating with stakeholders to deliver effective and scalable solutions.
• Supporting the definition and development of ServiceNow's service strategy.

Job description

Sii Poland is seeking an experienced ServiceNow Architect to design and evolve scalable solutions across ITSM, ITOM, ITAM, HRSD, SecOps, and SPM for European and U.S. clients. You will work on architecture, module implementations, and technical offers.

You will collaborate with stakeholders, define service strategies, produce designs and integration specs, and mentor teams. The role requires strong ITIL knowledge and certifications are a plus; Polish residency is expected.