Senior ServiceNow Architect — ITSM & ITOM Solutions Lead

Sii Poland; Toruń; On-site; PLN 260,000 - 360,000; Full time

Benefits offered by this job

Great Place to Work

Profit sharing

Medical care

Centre of internal trainings

Regular integration events and trips

Job summary

Sii Poland is seeking an experienced ServiceNow Architect to join our ServiceNow Competency Center. You will design, implement, and optimize ServiceNow solutions across ITSM, ITOM, ITAM, HRSD, SecOps, and SPM for clients across Europe and the United States.

The role involves shaping technical offers, defining architecture, and guiding project teams. Fluency in English and Poland-based residency are required; PMP/PRINCE2/Agile experience is valued.

Qualifications

• 5+ years in ServiceNow implementations and 2+ years as ServiceNow Architect.
• Strong knowledge of ServiceNow architecture and modules.
• Hands-on experience with at least three ServiceNow modules.
• Experience consulting on ITSM tools implementation.
• Knowledge of other ITSM/BPM tools.
• Familiar with PMP/PRINCE2/Agile and ITIL.
• Fluent in English; strong communication and stakeholder management.
• Residing in Poland.

Responsibilities

• Design and implement ServiceNow solutions tailored to client needs.
• Support creation of technical offers and project estimations.
• Define optimal technological and architectural solutions.
• Identify, predict, and report technical risks in projects.
• Prepare documentation and presentations including designs and integration specs.
• Collaborate with stakeholders to deliver scalable solutions.
• Support the development of ServiceNow's service strategy.

Skills

Communication

English fluency

Analytical skills

Stakeholder collaboration

Tools

ServiceNow platform

ITSM

ITOM

HRSD

SecOps

SPM

Project methodologies (PMP/PRINCE2/Agile)

Job description

Sii Poland is seeking an experienced ServiceNow Architect to join our ServiceNow Competency Center. You will design, implement, and optimize ServiceNow solutions across ITSM, ITOM, ITAM, HRSD, SecOps, and SPM for clients across Europe and the United States.

The role involves shaping technical offers, defining architecture, and guiding project teams. Fluency in English and Poland-based residency are required; PMP/PRINCE2/Agile experience is valued.