Senior ServiceNow AI & Automation Engineer

Sii Poland; Lublin; On-site; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Great Place to Work

Solid financial situation

Contracts with the biggest brands

Centre of internal trainings

Many experts you can learn from

Open and accessible management team

Profit sharing

Passion Sponsorship program

Regular integration events and trips

Comfortable and well-equipped offices

MySii app

Medical care

Job summary

Sii Poland is seeking an experienced ServiceNow professional to support AI-driven capabilities within our enterprise service management platform. You will help shape generative AI adoption, improve digital support experiences, and drive operational efficiency across the organization.

You will collaborate with technical and business stakeholders to identify use cases, deliver scalable solutions, and establish governance for long-term innovation. Strong ServiceNow AI experience is required.

Qualifications

• 5+ years hands-on ServiceNow development in enterprise environments.
• Experience with Now Assist, AI Search, Virtual Agent and AI-driven automation.
• Strong knowledge of JavaScript, integrations, APIs, and workflows.
• Deep understanding of ITSM processes and best practices.
• ServiceNow AI, Now Assist and generative AI experience is a plus.
• Certifications: CSA, CAD, CIS Data Foundations are advantageous.
• Excellent English for collaboration in an international environment.

Responsibilities

• Review current ServiceNow AI setup and identify improvement areas.
• Define AI priorities, roadmap, and practical use cases with stakeholders.
• Configure and optimize Now Assist, AI Search, and Virtual Agent.
• Build AI-driven solutions, chatbots, and workflow automations.
• Ensure security, compliance, testing, and quality of AI implementations.
• Collaborate with stakeholders, document recommendations, and support growth.

Skills

ServiceNow development

JavaScript

APIs & integrations

Workflows

Virtual Agent & AI

ITSM processes

English communication

Education

ServiceNow CSA

ServiceNow CAD

CIS Data Foundations

Tools

ServiceNow

APIs

Integrations

Job description

Sii Poland is seeking an experienced ServiceNow professional to support AI-driven capabilities within our enterprise service management platform. You will help shape generative AI adoption, improve digital support experiences, and drive operational efficiency across the organization.

You will collaborate with technical and business stakeholders to identify use cases, deliver scalable solutions, and establish governance for long-term innovation. Strong ServiceNow AI experience is required.