Hybrid Senior AI Engineer - Enterprise ServiceNow

Atos; Bydgoszcz; Hybrid; PLN 150,000 - 210,000; Full time

Benefits offered by this job

Hybrid work model

Private medical care

Training and certifications

Wellbeing and social programs

Job summary

Atos in Poland seeks an experienced Forward Deployed AI Engineer – ServiceNow to drive AI-powered enterprise automation and scalable solutions. You will design and deliver next-generation AI-powered workflows and accelerators across ServiceNow modules, collaborating with architects, product leaders, and engineering teams globally.

You will work to build differentiated intellectual property, accelerate AI-driven automation adoption, and ensure secure, maintainable platforms while adhering to

Qualifications

• 7+ years of experience in ServiceNow development and platform engineering.
• Hands-on experience delivering ServiceNow solutions in enterprise or consulting environments.
• Strong expertise in JavaScript, Glide APIs, Flow Designer, Business Rules, Client Scripts, UI Policies, and Script Includes.
• Experience with multiple ServiceNow modules such as ITSM, HRSD, CSM, ITOM, Service Catalog, or Custom Applications.
• Experience implementing ServiceNow AI capabilities including Now Assist, GenAI Skills, AI Agents, Agentic Workflows, AI Search, or Predictive Intelligence.
• Knowledge of CMDB, CSDM, scoped applications, update sets, and CI/CD practices.
• Experience with enterprise integrations and workflow automation initiatives.
• Strong analytical, problem-solving, and troubleshooting skills.
• Ability to collaborate effectively with technical and business stakeholders in a global environment.
• Very good English communication skills (minimum B2 level).

Responsibilities

• Design, develop, and implement scalable solutions on the ServiceNow platform across enterprise modules and custom applications.
• Build intelligent workflows using ServiceNow AI capabilities including Now Assist, GenAI Skills, AI Agents, AI Search, Predictive Intelligence, Virtual Agent, and Flow Designer.
• Develop AI-powered automation solutions and conversational experiences that improve operational efficiency and business outcomes.
• Configure workflows, business rules, client scripts, UI policies, script includes, service catalogs, and integrations.
• Develop and maintain scoped applications using ServiceNow Studio and platform best practices.
• Design and implement integrations using REST/SOAP APIs, IntegrationHub, MID Server, and external enterprise platforms.
• Translate business and technical requirements into scalable, secure, and maintainable solutions.
• Contribute to the development of reusable frameworks, accelerators, and AI-enabled capabilities.
• Participate in architecture discussions, solution design workshops, and technical governance activities.
• Ensure adherence to development standards, security guidelines, and ServiceNow best practices.
• Support platform upgrades, release management activities, deployments, and production stabilization.
• Perform technical troubleshooting, root cause analysis, testing, and defect resolution.

Skills

Analytical thinking

Problem-solving

Troubleshooting

English communication (B2)

Education

ServiceNow CSA

ServiceNow CAD

ServiceNow CIS

CMDB / CSDM certifications

GenAI micro-certifications

Tools

REST/SOAP APIs

IntegrationHub

MID Server

Azure

AWS

Job description

Atos in Poland seeks an experienced Forward Deployed AI Engineer – ServiceNow to drive AI-powered enterprise automation and scalable solutions. You will design and deliver next-generation AI-powered workflows and accelerators across ServiceNow modules, collaborating with architects, product leaders, and engineering teams globally.

You will work to build differentiated intellectual property, accelerate AI-driven automation adoption, and ensure secure, maintainable platforms while adhering to